July 29, 2009 – Load and Regression Testing with VoiceObjects’ LoadTester
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Speaker: Dr. Andreas Volmer, Presales Manager EMEA, VoiceObjects Germany GmbH Abstract: This session will demonstrate the scope and functionality of the LoadTester. We will define test scripts, execute tests and inspect the results, providing you with the information you need to plan and conduct your own load and regression tests. VoiceObjects Server provides a highly scalable, resilient solution with predictable performance. This is ensured by the VoiceObjects test engineers, through frequent, automated load tests with our LoadTester solution. This LoadTester is now available to everyone using VoiceObjects. It´s a great tool to measure, in the pre-production test environment, performance and scalability and verify resilience of the IVR application software stack including VoiceObjects Server and integrated back-end systems. In particular, the behavior of the back-end systems in load situations is often an unknown that must be verified before deploying a solution to a production system. The LoadTester works as any standard web load-testing tool: It records sample phone calls, turns them into test scripts, and then loads a VoiceObjects Server cluster with hundreds of virtual callers in parallel. It differs from standard tools in that it is specifically tailored for VoiceObjects and makes it easy to define, execute and analyse load tests. And on top of using it for load testing, it can also be used for functional regression testing, by automatically simulating phone calls or text/web sessions and verifying the response from VoiceObjects Server. Additional Information: The LoadTester Archive contains all relevant scripts for the LoadTester tool including Python and all third-party libraries (for Windows only). The LoadTester Guide gives an overview on the scope and functionality of the LoadTester, including installation instructions, preparation and execution of load tests and results analysis. |
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June 24, 2009 – Integrating Advanced Call Control in VoiceObjects Applications using CCXML
June 16, 2009 – Special-Edition Jam Session: Be the Hero with VoiceObjects
May 27, 2009 – Evaluating, Testing, Learning, Presenting VoiceObjects – the Prime Telecom Demo Application for Unified Self-Services
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Speaker: Dr. Andreas Volmer, Presales Manager EMEA, VoiceObjects Germany GmbH Abstract: This session will give you an overview on the Prime Telecom demo application. When exploring a new development environment such as VoiceObjects Desktop for Eclipse, most developers prefer learning from sample code instead of scanning through 1000+ pages of documentation. Hence, VoiceObjects professional services have built an all-purpose demo application, Prime Telecom, that represents a multi-channel (IVR, mobile web, text) customer self-service portal for a mobile carrier. The features that you can explore in this demo app are, however, cross-industry: GUI and VUI best practices (such as different confirmation strategies or adapt-to-caller techniques) as well as reference solutions for implementing multi-channel, multi-language, personalized, and testable applications. This webinar will be interesting for
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April 21, 2009 – What´s New in Prophecy 9 and VoiceObjects 9?
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Speakers: Dan York, Director of Conversations, Voxeo Corporation Abstract: This session will give you an update on the new features and capabilities of Prophecy 9 and VoiceObjects 9. Dan York will give you an overview of new features of Prophecy 9 including a new simple dashboard to quickly see how your applications are performing, a new rich graphical management console, new deep log analysis tools and increased SIP capabilities . Learn how key component changes will help you optimize your application creation and deployment. Stefan Besling will speak about VoiceObjects 9 and present new event handling features and deeper integration with Prophecy and Prophecy Hosting, as well as a variety of new infrastructure capabilities. |
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March 10, 2009 – Template Based Application and Business User Configuration with VoiceObjects
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Speaker: Tobias Goebel, Sr. Presales Consultant, VoiceObjects Abstract: Managed service providers and hosting companies are looking at ways to flexibly provision template-based phone applications scaling to any number of tenants. At the same time they need to keep control of the underlying infrastructure and manage and monitor it efficiently. Furthermore, end customers want to be able to control certain service parameters themselves, such as business hours, agent transfer destination numbers, or playing announcements. This session will demonstrate an architecture for this scenario which is based on service templates that are configured through a central database. On the managed service provider side, the proposed architecture encourages a clear separation of tasks for the core service development team, the team configuring template services for clients, and the operations team. The presentation will also show the flexibility that can be achieved with the services themselves, reaching from turning on or off announcements, menu items, or entire sub-dialogs, to influencing parameters of the voice user interface as well as configuring internal logging parameters. Download resources for template-based services framework (ZIP) |
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February 10, 2009 – Voxeo IVR and SIP Platform – Overview and Use with VoiceObjects
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Speakers: Abstract: In this session Dan will provide an overview about Voxeo’s IVR and SIP products. Learn how the Prophecy platform and the available hosting solutions can be used to cost-efficiently deploy and operate self-service and call control applications. In the second part of this Jam Session, Andreas will demonstrate how to configure the VoiceObjects Developer Edition to use the free Prophecy platform for end-to-end application development and testing. View recorded webinar (WMV – GoToMeeting codec) |
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January 14, 2009 – Introducing VoiceObjects 7.4
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Speaker: Stefan Besling, Vice President of Engineering, VoiceObjects Germany GmbH Abstract: This session will give you an overview of the enhancements and new capabilities provided with VoiceObjects 7.4. Learn about 2-way SMS and Instant Messaging, security and user management enhancements, object extensions, and a lot more. Join us to stay up-to-date with the newest release of the VoiceObjects platform. |
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December 3, 2008 – Business Metrics & Measures – Serving Reporting Needs for the Business
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Speaker: Dr. Andreas Volmer – Presales Manager EMEA Abstract: In this Jam Session, you will learn how to use advanced VoiceObjects development concepts to design and implement call flows that leverage the powerful reporting capacities of VoiceObjects Analyzer. The focus will be on application development – what to keep in mind when specifying Modules, Business Tasks, and Layers, and considering their effects on business reporting. |
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November 5, 2008 – Natural Dialog Management – Adding NLU and other Advanced Speech Processing Features to Traditional Voice & DTMF Dialogs
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Speaker: Tobias Goebel, Sr. Presales Consultant, VoiceObjects Abstract: Modern voice applications strive for more naturalness and more human-like man-machine interaction. While many simply embed a “How can I help you?” input state into their otherwise traditional dialogs, naturalness can mean much more, also on the side of speech output. This jam session introduces VoiceObjects’ “Natural Dialog Management”, a variety of features in the area of natural language understanding (NLU) and production. In this Jam Session, Tobias will give practical examples into how to enrich an existing voice or DTMF application with features such as implicit confirmation/correction, natural output of dynamic data, or caller-adaptive pronunciation. |
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October 8, 2008 – Multi-Language Self-Service – Best Practices for Design and Deployment of Multi-Lingual Dialogs
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Speaker: Dr. Andreas Volmer, Presales Manager EMEA Dr. Angelika Salmen, Manager VUI Services, VoiceObjects
October 08 – Jam Session Audio Files October 08 – Jam Session – Prompt Lists
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September 3, 2008 – Effective Grammar Development & Testing – Using a Comprehensive IDE
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Speakers: Tobias Goebel, Sr. Presales Consultant VoiceObjects, Inc.
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August 6, 2008 – Customer Behavior Analysis – Getting the Most out of Speech Statistics
| Speaker: Michael Gill, Director Product Management, VoiceObjects
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July 2 , 2008 – Using VoiceObjects with Hosted IVR Services
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Speaker: Mark Stallings, Manager, Professional Services North America, VoiceObjects, Inc.
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June 11, 2008 – Successful Legacy IVR Migration: PeriPro-2-VoiceXML
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Speaker: Tobias Goebel, Sr. Presales Consultant VoiceObjects, Inc. View slides with audio recording on WebEx player
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May 20, 2008 – Over-the-phone Self-Service Powered by Web Services
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Speaker: Dr. Andreas Volmer, Manager Presales EMEA
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April 29, 2008 – Getting the Most Out of Desktop for Eclipse – Tips & Tricks
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Speaker: Stefan Besling, Vice President Engineering VoiceObjects, Inc.
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April 2, 2008 – Developing Effective Voice User Interfaces Using VoiceObjects
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Speaker: Dr. Angelika Salmen, Manager VUI Services View slides with audio recording on WebEx player
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February 28, 2008 – Developing Mobile Web Applications Using VoiceObjects
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Speaker: Tobias Goebel, Sr. Presales Consultant, VoiceObjects, Inc. |
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