Dear Developers,

since 2011, we are expanding the focus of the Jam Sessions to include topics of the whole Voxeo Product Portfolio, Voxeo Labs, Partner Solutions, as well as Innovations and as a new webinar series, “Best Practices”. We have lined up a varied set of sessions that will introduce you to the wide range of Voxeo products and capabilities, which we look forward to share with you.

JAM SESSIONS 2012

JAM SESSIONS 2012

January 25 -  iPhone, Android, Windows 7: Creating Mobile Web Apps with VoiceObjects

JAM SESSIONS 2011

August 24 - New Features and Updates for Voxeo Prophecy and VoiceObjects

Speaker: Dan York, Director Conversations, Voxeo CorporationAbstract: In this developer jam session, Dan York, Diretor of Conversations at Voxeo will walk through the changes in each of Voxeo’s core products and explain what they mean to developers and how those  new change can enable you to build even more  powerful communications applications. Stay tuned for more information once the formal announcements are made during SpeechTEK in New York.Get Webinar Recording (WMV) and Slides (PDF).

July 11 – Location Based Services with VoiceObjects – Exploiting Geolocation Information  in your Apps

Speaker: Tobias Goebel, Sr. Systems Engineer, Voxeo CorporationAbstract: Location Based services with Voxeo VoiceObjects – Exploiting geolocation information in your IVR, SMS, and mobile Web applicationsKnowing who is calling is a first step towards building a more personalized, tailored IVR experience. Knowing where your callers are can be the next one, opening up whole new types of apps. Whether you have a financialservices IVR portal that needs an extra layer of security, a taxi dispatching service that you want to connect to the nearest driver, or a self-service portal that you want to enrich with local announcements or personalized, location-based offers, LBS is the answer.In this developer jam session, Tobias Goebel, Sr. Systems Engineer at Voxeo will show you how to utilize HTML 5 for mobile Web apps and a LBS API for your IVR and SMS apps. Coming to you live from LAT: 28.54115887666667, Long 81.37814527111112… You will find the recordinng and slides HERE

June 09 – How Do You Hear Me Now? The Power Of  Wideband (HD) Audio

Speaker: Dan York, Director Conversations, Voxeo CorporationAbstract: What is “wideband” or “HD” audio? What are the benefits of wideband audio? What are the advantages and disadvantages of using wideband? With all the buzz out there, what does wideband or “HD” audio really do for you in a business setting?In this Developer Jam Session, Dan York, Director of Conversations at Voxeo will explain the basics of wideband audio, discuss the various versions of wideband audio deployed in the industry, explain why it is important in terms of business value. Additionally, he will talk about how wideband audio is implemented in Voxeo’s Prophecy and PRISM products.You’ll learn how wideband audio coupled with IP communications can give you a competitive advantage in terms of richer conferencing, more accurate speech recognition and voice biometrics – and an all around better user experience.   Even better, you’ll learn how you can get started immediately working with wideband audio in your applications. Please join us for this session to understand the power of moving beyond the audio limitations of traditional telephony.You will find the recorded session and slides here

May 05, 2011 – IPv6 and How It Impacts Communication Applications

Speaker: Dan York, Director Conversations, Voxeo Corporation Abstract: What is all the IPv6 buzz about? And how will it impact your communications applications?  In February 2011, the last IPv4 addresses were allocated to the global registries. While IPv4 addresses will be available for some time, the reality is that IPv6 addresses will be required in the future.  Service providers, enterprises and integrators need to understand how IPv6 works and what impacts it may or may not have on applications. In this free webinar, Dan York will cover: a quick overview of the basics of IPv6, including addressing, DNS, and some subtle differences between IPv4 and IPv6 how SIP and VoIP work in an IPv6 world what you need to consider when looking to migrate an application to IPv6 In the session, Dan will demonstrate VoIP communications over IPv6 using SIP and Voxeo Prophecy and will provide resources to learn more. Not sure whether IPv6 really matters?  Come with your questions and be ready for a lively and dynamic session. Download Slides (PDF) View Recorded Webinar (WMV)

April 07, 2011 – Social CRM and Building Apps to Monitor Social Channels

Speaker: Tobias Goebel, Senior Sales Engineer, Voxeo Corporation Abstract: Two thirds of today’s Internet users actively engage with social networks such as Twitter or Facebook. They use it mainly for personal communication, but often share feedback and thoughts about product or service experiences. Companies need to contribute to this conversation to protect their brands, enhance customer service or provide proactive customer care. They are or will soon be faced both with a staffing problem and the technical challenge of having to integrate with their more traditional customer interaction channels. Learn how Voxeo can help you automate communication over social channels and bridge the gap between social networks and traditional channels such as IVR or direct agent interaction. Download Slides (PDF) View recorded Webinar (WMV) View YouTube video of insurance demo

March 10, 2011 – PeriPro IVR Apps? Learn About Voxeo’s New Automated Migration Tool

Speakers: Tobias Goebel, Senior Sales Engineer, Voxeo Corporation Dan Evans, Senior Software Engineer, Voxeo CorporationAbstract: Many legacy IVR platforms are at or nearing end-of-life.  While PeriProducer was once a powerful and effective IVR platform, customers are now looking to replace it with a next generation service creation, management and reporting environment that will protect their investment with 100% standards compliance and support for multiple customer contact channels – not just voice.Voxeo’s new Migration Manager tool features an 80% automation rate for the conversion of PeriPro projects to VoiceObjects. In this webinar, we will show you the process in action by: taking an existing PeriPro application, running it through the converter, importing it into VoiceObjects and making the first call to your new VoiceXML-based IVR application.Download Slides (PDF)View recorded webinar (WMV)

February 02, 2011 - Take your multichannel services to the cloud with VoiceObjects On-Demand

Speaker: Tobias Goebel, Senior Sales Engineer, Voxeo Corporation Abstract: Like the power of VoiceObjects with its multi-channel service capabilities, personalization features,  and integrated business reporting & analytics? Fear the overhead of setting up premise equipment to take advantage of this next-generation customer self-service offering? Look no more.Voxeo now offers its flagship service creation, management, and reporting environment as a production-ready On-Demand model as part of the world-wide Voxeo cloud.In this session, Tobias Goebel will walk you through the steps of setting up a free Evolution account, building your first VoiceObjects call flow in the cloud, and deploying it as a voice and SMS application all with free phone numbers to try it all out. He will also show you some of the reporting that comes out-of-the-box and discuss extensions to get even more out of this powerful offering.Download Slides (PDF)View recorded webinar (WMV)Sample Application (ZIP)

JAM SESSIONS 2010

December 16, 2010 – Who you gonna call? Place and receive Phone Calls from your web Browser using Phono SDK

Speaker: Chris Matthieu, Director Business Development, Voxeo  Abstract: Phono SDK is a simple jQuery plugin and JavaScript library that turns any web browser into a phone; capable of making/receiving phone calls and sending/receiving instant messages for free.  You can even connect to SIP clients and Tropo/Evolution App Ids; all with a simple unified API.The Phono SDK is a pure client-side solution and requires zero server-side logic on your part; all communication is handled transparently by the Voxeo Cloud. In the near future Voxeo will release a downloadable Phono Gateway that allows Phono to connect to any SIP Voice over IP infrastructure directly without the Voxeo cloud.A few interesting use cases that we have seen in the community include: • Click-to-call • Web chat • Video gaming VoIP conferences • Call center routing to agents via SIP • Browser conversations with users including page interactionIn this developer jam session, Chris Matthieu, Director Business Development at Voxeo, will walk you through the Phono SDK capabilities and will perform some live coding to demonstrate how easy it is to add a telephone to your browser application.View Phone SDK videoJam Session demo codeDownload Slides (PDF)View recorded webinar (WMV)

November 30, 2010 – Serving the Social Customer: Scaling Your Support for Twitter, Facebook and more

Speaker: Dan York, Director Conversations, Voxeo Corporation  Abstract: By 2014, Gartner Research estimates that social networking services will replace email as the primary communications vehicle for 20 percent of business users – and for many people this is already the case. As you connect to customers in social channels, a key question is – how can you scale that communication? If you have only a few people monitoring Twitter, what do you do when they go home? As you successfully interact with people on Twitter, how do you handle the growth?Do you hire a whole new group of people to “tweet”? Or do you look at how appropriate forms of automation can help you scale your interaction?Join Voxeo’s Director of Conversations, Dan York, in this free Developer Jam Session to explore how Voxeo’s tools and platforms can help you scale your usage of social channels. You will learn ho to monitor twitter account and take action on incoming messages or mentions. You will see how to send urgent notifications via SMS or voice based on certain keywords that appear in tweets. You will learn how you can craft appropriate automatic responses based on what customers send via Twitter. You’ll see how an automated app can assist the person monitoring a Twitter account in collecting information to provide a response. And… you will see how all the social interaction can be tied into the same analytics and application you use for other interaction channels like voice, SMS, IM, and mobile web. Plus you will get a view of how these services can be extended to other social services like facebook.Download Slides (PDF)View recorded webinar (WMV)

October 28, 2010 – Introducing Voxeo Prism Communication Server

Speaker: Wei Chen, VP Engineering, Unified Communications  Abstract:Voxeo Prism Communication Server is carrier-grade converged communication platform. It supports both popular Web technologies and communication technologies such as SIP and XMPP. It comes with full media capabilities such as conferencing, media playback and recording. It also supports advanced speech technologies such as text-to-speech and speech recognition. Voxeo Prism Communication Server is based on industrial standard Java Servlet architecture. It supports Java Servlet/JSP, SIP Servlet, XMPP Servlet, and Java Media Control APIs.If you are a Java programmer and want to develop communication applications, Voxeo Prism is the right platform for you. In this developer jam session, Wei Chen will introduce you Voxeo Prism platform and show you how to install and manage the server. He will walk through a sample application to show the basic application structure and deployment. Download Slides (PDF)View recorded webinar (WMV)

October 07, 2010 – VoxeoVoiceObjects – Reporting and Analytics Best Practices

Speaker: Andreas Volmer, Presales Manager EMEA Martin Mauelshagen, Business Intelligence Engineer  Abstract:With (voice or multi-channel) apps created in VoiceObjects, comprehensive reporting and analytics comes out-of-the-box: VoiceObjects Analyzer reports help you understand how callers use the application, where they struggle, and what the task completion rates are. In order to make best use of this highly integrated platform, call flow developers should be aware of how their implementation design decisions influence reporting.In this developer jam session, we will create simple call flows using Module, Menu, Input, Layer, and Business Task objects, make test calls, and show the results in VoiceObjects Analyzer standard reports. Our aim is to show how the value of reporting can be maximized by making proper design decisions.We will try to make this webinar useful both for absolute beginners and for VoiceObjects veteran developers!Download Slides (PDF)View recorded webinar (WMV)

August 26, 2010 – Introducing VoiceObjects 10 and VoiceObjects On-Demand

Speaker: Stefan Besling, VP Engineering, Voxeo Germany GmbH Abstract: In this Jam Session, Stefan Besling will give you an introduction to VoiceObjects On-Demand, a major capability in the upcoming VoiceObjects 10 release. Now you can combine the power of the VoiceObjects environment with the convenience of Voxeo’s proven hosting infrastructure in a seamlessly integrated package. Develop, deploy, and manage your apps more easily than ever before – and use our new hosted application analytics to monitor traffic and understand caller behavior.Download Slides (PDF)View recorded webinar (WMV)

July 22, 2010 – Providing Self-Service Through SMS Applications

Speaker: Tobias Göbel, Sr. Presales Consultant, Voxeo Germany Abstract: Mobile self-service was long thought of as either Web-based or IVR-based. Voxeo is opening up new channels for customer self-service, such as Twitter or facebook, as well as those that have been around for a long time, such as Instant Messaging or SMS. It is easier than ever to create, manage, and report on multi-channel services using Voxeo technology. See how to use VoiceObjects (Voxeo’s service creation, execution and reporting environment) as the front-end and IMified (Voxeo’s hosted texting platform) as the back-end to deliver self-service over SMS with unmatched ease of development and time to market. Download Slides (PDF)View recorded webinar (WMV)

June 17, 2010 – Unified Self-Service: Creating mulitchannel communications apps using Voxeo tools

Speaker: Dan York, Director of Conversations, Voxeo Corporation Abstract: How many communications tools do you have? Phone, SMS, IM, mobile web… You use many communications tools, and so do your customers. Unified Self Service is a concept that allows you to develop one application and deploy it for multiple communications channels. One development team, one platform, one set of logs, analytics. Develop your business logic once and use it anywhere. Learn how Unified Self Service can save you money and time while providing a higher level of service. See how organizations have delivered Unified Self Service, and how you can use Voxeo tools and technologies to create Unified applications. Download Slides (PDF) View recorded webinar (WMV)

May 20, 2010 – The Future of VoiceXML

Speaker: Dan Burnett, Director of Speech Technologies, Voxeo Corporation    Abstract: Now that VoiceXML 2 is both the standard and defacto language for building voice apps, what’s next?In this developer jam session, Dan Burnett, Chief Editor of the VoiceXML 3 specification, presented what’s new in VoiceXML 3.Frustrated by the FIA? Concerned about forwards compatibility? Learn how the Voice Browser Working Group is addressing these and other key questions.Download Slides (PDF) View recorded webinar (WMV)

April 22, 2010 – Web Development with VoiceObjects for iPhone and other mobile browsers

Speaker: Andreas Volmer, Presales Manager EMEA, Voxeo Germany GmbH Abstract: The VoiceObjects Server platform allows for creating multi-channel services across IVR, texting (SMS, IM, USSD,…) and Mobile Web channels.In this developer jam session, we will focus on the mobile web channel. We presented how to create state-of-the-art mobile web applications, based on service configuration in the VoiceObjects Desktop environment, cascading style sheets, and customized rendering templates. See how to create web applications for the iPhone that look and behave similar to native apps. Download Slides (PDF)View recorded webinar (WMV)Prime Telecom (iPhone Upgrade)

March 18, 2010 – Beyond the Browser – Adding voice and real-time text to your web applications

Speaker: Adam Kalsey, Manager Voxeo Developer Network, Voxeo Corporation Abstract: Your web application works great in a computer  on a web browser, but what happens when your customers aren´t sitting at their desks?Smartphones, mobile web, instant messaging (IM) and SMS have become a part of our daily lives. For web developers, this means that your users increasingly want to access your application on the go. IN this session, Adam Kalsey showed how to use web technologies and tools to create user interfaces that operate outside of the browser window. Learn what channels you can tie into and how to what´s involved in adding voice and real-time text to new or existing web applications. We talkéd about what to do and what to avoid, and what you need to think about when planning your application development.View recorded webinar (WMV)

February 24, 2010 – Tropo Web API  – Leverageing the cloud to add real-time communication to your web apps

Speakers: Jason Goecke, VP of Innovation, Voxeo Labs Jose de Castro, Chief Architect, Voxeo Labs Abstract: In this developer jam session, we presented the newly released Tropo Web API. Tropo makes it easy for you to quickly add voice, instant messaging (IM), and SMS to your applications, using the programming languages and tools you already know using a web services API and JSON. We covered how the API works as well as provide examples of how to use this in your communications with robust speech recognition, text to speech, transcription, conferencing, instant messaging, and SMS to your applications.Download Slides (PDF) View recorded webinar (WMV)

January 14, 2010 – Designer – a slick tool for rapid prototyping and quick development of simple voice apps

 
Speaker:
Andreas Volmer, Presales Manager EMEA, Voxeo Germany GmbH

Abstract:
In this developer jam session, we presented Designer as a tool for rapid prototyping of voice (speech & DTMF) applications.
While VoiceObjects Desktop features advanced functionality for more complex applications, Designer is a great tool for quickly sketching or creating simple voice applications.

Download Slides (PDF)

View recorded webinar (WMV)

JAM SESSIONS 2009

December 09, 2009 – Introducing VoiceObjects 9.1 – EARLY ACCESS

Speaker: Stefan Besling, VP Engineering, Voxeo Germany GmbH Abstract: This webinar gives you a preview of the new functionalities coming with VoiceObjects 9.1, including a brand new Database object to easily access and manipulate backend data a “simple mode” in the Connector object for cases in which less is more enhancements on the Menu object for dynamic personalization type tagging and utterance validation for textual channels Control Center reports and more. Download Slides (PDF) View recorded webinar (WMV)

November 04, 2009 – Smartphone Apps – A New Channel For Customer Care

Speakers: Ralf Rottmann, CTO, GrandCentrix GmbH Andreas Volmer, Presales Manager EMEA, Voxeo Germany GmbH Abstract: A new generation of mobile clients with richer user interface (UI) is making its way to smartphones as well as more traditional cell phones. The success of the iPhone App Store is just one indication of the business potential of these new solutions. A central aim of these new mobile apps is to create a more compelling, intuitive, and brand-aware mobile customer care experience which can be applied to advanced self-service and marketing solutions. From the perspective of customer self-service, this new generation of apps on the mobile handset provides an additional channel, adding to the existing channels such as IVR, mobile web, USSD/SMS, and IM. We presented how to combine VoiceObjects with the mobile services platform from GrandCentrix in order to create state-of-the-art mobile apps that fit seamlessly into an existing multi-channel self-service strategy. See how to enable the multi-channel Prime Telecom demo service as a mobile app on the iPhone, building on one single service definition that can be deployed, in parallel, as an IVR, texting, mobile web, and mobile app/rich client application, centrally managed through VoiceObjects Server. Download slides (PDF)View recorded webinar (WMV) (Part I)View recorded webinar (WMV) (Part II)

October 07, 2009 – IMify your voice application! Exploring new ways of customer interaction with Voxeo VoiceObjects and IMified

Speakers: Dave Hoff, Senior Engineer Tobias Goebel, Sr. Presales Consultant Abstract: With the acquisition of IMified and VoiceObjects, Voxeo has demonstrated its clear commitment to be the number 1 provider of Unified Self-Service™: the idea that one and the same service definition can drive dialogs in any modality available to end customers, be it voice, video, SMS, USSD, IM, Web, or even social networks. This jam session introduces IMified, Voxeo’s hosted platform for Instant Messaging bots, and explains how VoiceObjects can be utilized to build dialogs that extend the scope of customer interaction to Instant Messaging networks such as Yahoo, Skype, AOL, MSN, or Google Talk, but also other text-based channels such as SMS or Twitter. Learn how to IMify your existing VoiceObjects application with minimal developer effort but maximum customer impact. Download slides (PDF)View recorded webinar (WMV)

September 16, 2009 – Advanced Speech Grammar Management with the Professional Edition of NuGram IDE

Speakers: Dominique Boucher, Product Manager – NuGram, Nu Echo Tobias Goebel, Sr. Presales Consultant, Voxeo Germany Abstract: Following up on the introduction of NuGram IDE for grammar engineering and management back in September 2008, this session will provide an update on the latest developments around this grammar tool offering.We introduced the new professional edition, explain how it extends the free basic edition, give a demo of the tool and show how it integrates with VoiceObjects Desktop for Eclipse. The basic edition will be bundled with VoiceObjects to have an integrated solution for grammar engineering within the VoiceObjects service creation environment.The jam session will be closed with a NuGram product roadmap and an outlook for 2009 and 2010.Download Slides (PDF)View recorded webinar (WMV)Note: An introduction jam session for the basic edition of NuGram IDE was held in September 2008 and is still available for download here.

July 29, 2009 – Load and Regression Testing with VoiceObjects’ LoadTester

Speaker: Dr. Andreas Volmer, Presales Manager EMEA, VoiceObjects Germany GmbH Abstract: This session demonstrates the scope and functionality of the LoadTester. We define test scripts, execute tests and inspect the results, providing you with the information you need to plan and conduct your own load and regression tests. VoiceObjects Server provides a highly scalable, resilient solution with predictable performance. This is ensured by the VoiceObjects test engineers, through frequent, automated load tests with our LoadTester solution. This LoadTester is now available to everyone using VoiceObjects. It´s a great tool to measure, in the pre-production test environment, performance and scalability and verify resilience of the IVR application software stack including VoiceObjects Server and integrated back-end systems. In particular, the behavior of the back-end systems in load situations is often an unknown that must be verified before deploying a solution to a production system.The LoadTester works as any standard web load-testing tool: It records sample phone calls, turns them into test scripts, and then loads a VoiceObjects Server cluster with hundreds of virtual callers in parallel. It differs from standard tools in that it is specifically tailored for VoiceObjects and makes it easy to define, execute and analyse load tests. And on top of using it for load testing, it can also be used for functional regression testing, by automatically simulating phone calls or text/web sessions and verifying the response from VoiceObjects Server. Additional Information: The LoadTester Archive contains all relevant scripts for the LoadTester tool including Python and all third-party libraries (for Windows only). The LoadTester Guide gives an overview on the scope and functionality of the LoadTester, including installation instructions, preparation and execution of load tests and results analysis. Download Slides (PDF) View recorded webinar (WMV)

June 24, 2009 – Integrating Advanced Call Control in VoiceObjects Applications using CCXML

Speaker: Tobias Goebel, Sr. Presales Consultant, VoiceObjects Germany GmbH Abstract: This session gives you an overview on implementing call control for VoiceObjects applications.VoiceXML has rather limited capabilities in the area of call control, basically restricting the scope to blind or bridged tranfers. This Jam session introduces CCXML and explain how it can interact with VoiceObjects applications to build advanced voice services including both call control and voice automation. Examples include outbound dialing, two-party bridging, call whisper, and multi-party conferences. Demo code will be provided so that participants can test the applications themselves using the free downloads of Voxeo´s Prophecy platform and VoiceObjects phone application server.   Download Slides (PDF) View recorded webinar (WMV) Additional Resources for this Jam Session

June 16, 2009 – Special-Edition Jam Session: Be the Hero with VoiceObjects

Speaker: Michael Codini, Managing Director and CTO, VoiceObjects Germany GmbH Abstract: In this session, you will get information about the business advantages of personalization. With personalization, self-service applications can automatically adapt to individual preferences and recent transactions for an improved customer experience, lower costs, and untapped revenue opportunities.Industry veteran Michael Codini will show how you can Delight callers with personalization Determine if your applications are meeting caller needs Learn from customer behavior Adapt applications on-the-fly based on customer preferences, recent transactions and more Deliver targeted offers Leverage investements in business intelligence Download Slides (PDF)

May 27, 2009 – Evaluating, Testing, Learning, Presenting VoiceObjects – the Prime Telecom Demo Application for Unified Self-Services

Speaker: Dr. Andreas Volmer, Presales Manager EMEA, VoiceObjects Germany GmbH Abstract: This session will give you an overview on the Prime Telecom demo application.When exploring a new development environment such as VoiceObjects Desktop for Eclipse, most developers prefer learning from sample code instead of scanning through 1000+ pages of documentation. Hence, VoiceObjects professional services have built an all-purpose demo application, Prime Telecom, that represents a multi-channel (IVR, mobile web, text) customer self-service portal for a mobile carrier. The features that you can explore in this demo app are, however, cross-industry: GUI and VUI best practices (such as different confirmation strategies or adapt-to-caller techniques) as well as reference solutions for implementing multi-channel, multi-language, personalized, and testable applications.This webinar will be interesting for anyone who is new to VoiceObjects and is looking for guidance on evaluation, experienced VoiceObjects developers who are interested in recently added product features, and anyone who wants to present VoiceObjects to others. Download Slides (PDF) View recorded webinar (WMV)

April 21, 2009 – What´s New in Prophecy 9 and VoiceObjects 9?

Speakers: Dan York, Director of Conversations, Voxeo Corporation Stefan Besling, VP Engineering, VoiceObjects Germany GmbH Abstract: This session will give you an update on the new features and capabilities of Prophecy 9 and VoiceObjects 9.Dan York will give you an overview of new features of Prophecy 9 including a new simple dashboard to quickly see how your applications are performing, a new rich graphical management console, new deep log analysis tools and increased SIP capabilities . Learn how key component changes will help you optimize your application creation and deployment.Stefan Besling will speak about VoiceObjects 9 and present new event handling features and deeper integration with Prophecy and Prophecy Hosting, as well as a variety of new infrastructure capabilities.Download Slides (PDF)View recorded webinar (WMV)

March 10, 2009 – Template Based Application and Business User Configuration with VoiceObjects

Speaker:Tobias Goebel, Sr. Presales Consultant, VoiceObjects Abstract: Managed service providers and hosting companies are looking at ways to flexibly provision template-based phone applications scaling to any number of tenants. At the same time they need to keep control of the underlying infrastructure and manage and monitor it efficiently. Furthermore, end customers want to be able to control certain service parameters themselves, such as business hours, agent transfer destination numbers, or playing announcements.This session will demonstrate an architecture for this scenario which is based on service templates that are configured through a central database.On the managed service provider side, the proposed architecture encourages a clear separation of tasks for the core service development team, the team configuring template services for clients, and the operations team.The presentation will also show the flexibility that can be achieved with the services themselves, reaching from turning on or off announcements, menu items, or entire sub-dialogs, to influencing parameters of the voice user interface as well as configuring internal logging parameters.Download Slides (PDF)View recorded webinar (WMV)Download resources for template-based services framework (ZIP)

February 10, 2009 – Voxeo IVR and SIP Platform – Overview and Use with VoiceObjects

Speakers: Dan York, Director of Emerging Communication Technology, Voxeo Dr. Andreas Volmer, Presales Manager EMEA, VoiceObjects Abstract: In this session Dan will provide an overview about Voxeo’s IVR and SIP products. Learn how the Prophecy platform and the available hosting solutions can be used to cost-efficiently deploy and operate self-service and call control applications. In the second part of this Jam Session, Andreas will demonstrate how to configure the VoiceObjects Developer Edition to use the free Prophecy platform for end-to-end application development and testing.Download slides (PDF)View recorded webinar (WMV – GoToMeeting codec) (NOTE: As this was our first time recording while using GoToMeeting, we unfortunately recorded the Jam Session using a proprietary GoToMeeting video codec. Windows users can can download the G2M2 video codec for free. Mac and other users will unfortunately not be able to view this recording. We apologize for this and now know how to record webinars differently in the future.)

January 14, 2009 – Introducing VoiceObjects 7.4

Speaker: Stefan Besling, Vice President of Engineering, VoiceObjects Germany GmbH Abstract: This session will give you an overview of the enhancements and new capabilities provided with VoiceObjects 7.4. Learn about 2-way SMS and Instant Messaging, security and user management enhancements, object extensions, and a lot more. Join us to stay up-to-date with the newest release of the VoiceObjects platform.View recorded Jam Session Download Slides (PDF)

JAM SESSIONS 2008

December 3, 2008 – Business Metrics & Measures – Serving Reporting Needs for the Business

Speaker: Dr. Andreas Volmer – Presales Manager EMEA  Download PDF

November 5, 2008 – Natural Dialog Management – Adding NLU and other Advanced Speech Processing Features to Traditional Voice & DTMF Dialogs

Speaker: Tobias Goebel, Sr. Presales Consultant, VoiceObjects View slides and audio recording in flashDownload PDF

October 8, 2008 – Multi-Language Self-Service – Best Practices for Design and Deployment of Multi-Lingual Dialogs

Speaker: Dr. Andreas Volmer, Presales Manager EMEA Dr. Angelika Salmen, Manager VUI Services, VoiceObjects October 08 – Jam Session October 08 – Jam Session Audio Files October 08 – Jam Session – Prompt Lists

September 3, 2008 – Effective Grammar Development & Testing – Using a Comprehensive IDE

Speakers: Tobias Goebel, Sr. Presales Consultant VoiceObjects, Inc. Yves Normandin, President NuEcho Inc. Nu Echo – NuGram IDE Download View Slides and Audio Recording in Flash Download PDF file Download Sample ABNF Grammar Download Sample Coverage Set

August 6, 2008 – Customer Behavior Analysis – Getting the Most out of Speech Statistics

Speaker: Michael Gill, Director Product Management, VoiceObjectsDownload PDF file

July 2 , 2008 – Using VoiceObjects with Hosted IVR Services

Speaker: Mark Stallings, Manager, Professional Services North America, VoiceObjects, Inc. Download PDF file

June 11, 2008 – Successful Legacy IVR Migration: PeriPro-2-VoiceXML

Speaker: Tobias Goebel, Sr. Presales Consultant VoiceObjects, Inc. View slides with audio recording on WebEx player Download PDF file Download Sample Migration Storyboard (MS Excel)

May 20, 2008 – Over-the-phone Self-Service Powered by Web Services

Speaker: Dr. Andreas Volmer, Manager Presales EMEA Download PDF file Download Additional Resources and Materials

April 29, 2008 – Getting the Most Out of Desktop for Eclipse – Tips & Tricks

Speaker: Stefan Besling, Vice President Engineering VoiceObjects, Inc. Download PDF file

April 2, 2008 – Developing Effective Voice User Interfaces Using VoiceObjects

Speaker: Dr. Angelika Salmen, Manager VUI Services View slides with audio recording on WebEx player Download PDF file

February 28, 2008 – Developing Mobile Web Applications Using VoiceObjects

Speaker: Tobias Goebel, Sr. Presales Consultant, VoiceObjects, Inc. View slides (pdf) View slides with audio recording on WebEx player (wrf)