Dear Developers,
in 2010, we made some changes for our monthly Developer Jam Sessions and opened them to include a wide range of interesting themes. We are expanding the focus of the Jam Sessions to include topics of the whole Voxeo Product Portfolio, Voxeo Labs, Partner Solutions, as well as Innovations. We have lined up a varied set of sessions that will introduce you to the wide range of Voxeo products and capabilities, which we look forward to share with you.
JAM SESSIONS 2010
February 24, 2010 – Tropo Web API – Leverageing the cloud to add real-time communication to your web apps
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Speaker: Abstract: In this developer jam session, we will present the newly< released Tropo Web API. Tropo makes it easy for you to quickly add voice, instant messaging (IM), and SMS to your applications, using the programming languages and tools you already know using a web services API and JSON. We will cover how the API works as well as provide examples of how to use this in your communications with robust speech recognition, text to speech, transcription, conferencing, instant messaging, and SMS to your applications.
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January 14, 2010 – Designer – a slick tool for rapid prototyping and quick development of simple voice apps
Speaker:
Andreas Volmer, Presales Manager EMEA, Voxeo Germany GmbH
Abstract: In this developer jam session, we will present Designer as a tool for rapid prototyping of voice (speech & DTMF) applications.
While VoiceObjects Desktop features advanced functionality for more complex applications, Designer is a great tool for quickly sketching or creating simple voice applications.
We will also explain our plans for tight integration of Designer with the VoiceObjects platform.
JAM SESSIONS 2009
December 09, 2009 – Introducing VoiceObjects 9.1 – EARLY ACCESS
November 04, 2009 – Smartphone Apps – A New Channel For Customer Care
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Speakers: Abstract: A new generation of mobile clients with richer user interface (UI) is making its way to smartphones as well as more traditional cell phones. The success of the iPhone App Store is just one indication of the business potential of these new solutions. A central aim of these new mobile apps is to create a more compelling, intuitive, and brand-aware mobile customer care experience which can be applied to advanced self-service and marketing solutions. From the perspective of customer self-service, this new generation of apps on the mobile handset provides an additional channel, adding to the existing channels such as IVR, mobile web, USSD/SMS, and IM. In this jam session we will show how to combine VoiceObjects with the mobile services platform from GrandCentrix in order to create state-of-the-art mobile apps that fit seamlessly into an existing multi-channel self-service strategy. We will demonstrate how to enable the multi-channel Prime Telecom demo service as a mobile app on the iPhone, building on one single service definition that can be deployed, in parallel, as an IVR, texting, mobile web, and mobile app/rich client application, centrally managed through VoiceObjects Server. |
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October 07, 2009 – IMify your voice application! Exploring new ways of customer interaction with Voxeo VoiceObjects and IMified
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Speakers: Abstract: With the acquisition of IMified and VoiceObjects, Voxeo has demonstrated its clear commitment to be the number 1 provider of Unified Self-Service™: the idea that one and the same service definition can drive dialogs in any modality available to end customers, be it voice, video, SMS, USSD, IM, Web, or even social networks. This jam session introduces IMified, Voxeo’s hosted platform for Instant Messaging bots, and explains how VoiceObjects can be utilized to build dialogs that extend the scope of customer interaction to Instant Messaging networks such as Yahoo, Skype, AOL, MSN, or Google Talk, but also other text-based channels such as SMS or Twitter. Learn how to IMify your existing VoiceObjects application with minimal developer effort but maximum customer impact.
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September 16, 2009 – Advanced Speech Grammar Management with the Professional Edition of NuGram IDE
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Speakers: Abstract: Following up on the introduction of NuGram IDE for grammar engineering and management back in September 2008, this session will provide an update on the latest developments around this grammar tool offering. We will introduce the new professional edition, explain how it extends the free basic edition, give a demo of the tool and show how it integrates with VoiceObjects Desktop for Eclipse. The basic edition will be bundled with VoiceObjects to have an integrated solution for grammar engineering within the VoiceObjects service creation environment. The jam session will be closed with a NuGram product roadmap and an outlook for 2009 and 2010. Note: An introduction jam session for the basic edition of NuGram IDE was held in September 2008 and is still available for download here. |
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July 29, 2009 – Load and Regression Testing with VoiceObjects’ LoadTester
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Speaker: Dr. Andreas Volmer, Presales Manager EMEA, VoiceObjects Germany GmbH Abstract: This session will demonstrate the scope and functionality of the LoadTester. We will define test scripts, execute tests and inspect the results, providing you with the information you need to plan and conduct your own load and regression tests. VoiceObjects Server provides a highly scalable, resilient solution with predictable performance. This is ensured by the VoiceObjects test engineers, through frequent, automated load tests with our LoadTester solution. This LoadTester is now available to everyone using VoiceObjects. It´s a great tool to measure, in the pre-production test environment, performance and scalability and verify resilience of the IVR application software stack including VoiceObjects Server and integrated back-end systems. In particular, the behavior of the back-end systems in load situations is often an unknown that must be verified before deploying a solution to a production system. The LoadTester works as any standard web load-testing tool: It records sample phone calls, turns them into test scripts, and then loads a VoiceObjects Server cluster with hundreds of virtual callers in parallel. It differs from standard tools in that it is specifically tailored for VoiceObjects and makes it easy to define, execute and analyse load tests. And on top of using it for load testing, it can also be used for functional regression testing, by automatically simulating phone calls or text/web sessions and verifying the response from VoiceObjects Server. Additional Information: The LoadTester Archive contains all relevant scripts for the LoadTester tool including Python and all third-party libraries (for Windows only). The LoadTester Guide gives an overview on the scope and functionality of the LoadTester, including installation instructions, preparation and execution of load tests and results analysis. |
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June 24, 2009 – Integrating Advanced Call Control in VoiceObjects Applications using CCXML
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Speaker: Tobias Goebel, Sr. Presales Consultant, VoiceObjects Germany GmbH Abstract: This session will give you an overview on implementing call control for VoiceObjects applications. VoiceXML has rather limited capabilities in the area of call control, basically restricting the scope to blind or bridged tranfers. This Jam session will introduce CCXML and explain how it can interact with VoiceObjects applications to build advanced voice services including both call control and voice automation. Examples include outbound dialing, two-party bridging, call whisper, and multi-party conferences. Demo code will be provided so that participants can test the applications themselves using the free downloads of Voxeo´s Prophecy platform and VoiceObjects phone application server. |
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June 16, 2009 – Special-Edition Jam Session: Be the Hero with VoiceObjects
May 27, 2009 – Evaluating, Testing, Learning, Presenting VoiceObjects – the Prime Telecom Demo Application for Unified Self-Services
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Speaker: Dr. Andreas Volmer, Presales Manager EMEA, VoiceObjects Germany GmbH Abstract: This session will give you an overview on the Prime Telecom demo application. When exploring a new development environment such as VoiceObjects Desktop for Eclipse, most developers prefer learning from sample code instead of scanning through 1000+ pages of documentation. Hence, VoiceObjects professional services have built an all-purpose demo application, Prime Telecom, that represents a multi-channel (IVR, mobile web, text) customer self-service portal for a mobile carrier. The features that you can explore in this demo app are, however, cross-industry: GUI and VUI best practices (such as different confirmation strategies or adapt-to-caller techniques) as well as reference solutions for implementing multi-channel, multi-language, personalized, and testable applications. This webinar will be interesting for
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April 21, 2009 – What´s New in Prophecy 9 and VoiceObjects 9?
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Speakers: Dan York, Director of Conversations, Voxeo Corporation Abstract: This session will give you an update on the new features and capabilities of Prophecy 9 and VoiceObjects 9. Dan York will give you an overview of new features of Prophecy 9 including a new simple dashboard to quickly see how your applications are performing, a new rich graphical management console, new deep log analysis tools and increased SIP capabilities . Learn how key component changes will help you optimize your application creation and deployment. Stefan Besling will speak about VoiceObjects 9 and present new event handling features and deeper integration with Prophecy and Prophecy Hosting, as well as a variety of new infrastructure capabilities. |
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March 10, 2009 – Template Based Application and Business User Configuration with VoiceObjects
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Speaker: Tobias Goebel, Sr. Presales Consultant, VoiceObjects Abstract: Managed service providers and hosting companies are looking at ways to flexibly provision template-based phone applications scaling to any number of tenants. At the same time they need to keep control of the underlying infrastructure and manage and monitor it efficiently. Furthermore, end customers want to be able to control certain service parameters themselves, such as business hours, agent transfer destination numbers, or playing announcements. This session will demonstrate an architecture for this scenario which is based on service templates that are configured through a central database. On the managed service provider side, the proposed architecture encourages a clear separation of tasks for the core service development team, the team configuring template services for clients, and the operations team. The presentation will also show the flexibility that can be achieved with the services themselves, reaching from turning on or off announcements, menu items, or entire sub-dialogs, to influencing parameters of the voice user interface as well as configuring internal logging parameters. Download resources for template-based services framework (ZIP) |
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February 10, 2009 – Voxeo IVR and SIP Platform – Overview and Use with VoiceObjects
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Speakers: Abstract: In this session Dan will provide an overview about Voxeo’s IVR and SIP products. Learn how the Prophecy platform and the available hosting solutions can be used to cost-efficiently deploy and operate self-service and call control applications. In the second part of this Jam Session, Andreas will demonstrate how to configure the VoiceObjects Developer Edition to use the free Prophecy platform for end-to-end application development and testing. View recorded webinar (WMV – GoToMeeting codec) |
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January 14, 2009 – Introducing VoiceObjects 7.4
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Speaker: Stefan Besling, Vice President of Engineering, VoiceObjects Germany GmbH Abstract: This session will give you an overview of the enhancements and new capabilities provided with VoiceObjects 7.4. Learn about 2-way SMS and Instant Messaging, security and user management enhancements, object extensions, and a lot more. Join us to stay up-to-date with the newest release of the VoiceObjects platform. |
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JAM SESSIONS 2008
December 3, 2008 – Business Metrics & Measures – Serving Reporting Needs for the Business
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Speaker: Dr. Andreas Volmer – Presales Manager EMEA
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November 5, 2008 – Natural Dialog Management – Adding NLU and other Advanced Speech Processing Features to Traditional Voice & DTMF Dialogs
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Speaker: Tobias Goebel, Sr. Presales Consultant, VoiceObjects
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October 8, 2008 – Multi-Language Self-Service – Best Practices for Design and Deployment of Multi-Lingual Dialogs
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Speaker: Dr. Andreas Volmer, Presales Manager EMEA Dr. Angelika Salmen, Manager VUI Services, VoiceObjects
October 08 – Jam Session Audio Files October 08 – Jam Session – Prompt Lists
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September 3, 2008 – Effective Grammar Development & Testing – Using a Comprehensive IDE
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Speakers: Tobias Goebel, Sr. Presales Consultant VoiceObjects, Inc.
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August 6, 2008 – Customer Behavior Analysis – Getting the Most out of Speech Statistics
| Speaker: Michael Gill, Director Product Management, VoiceObjects
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July 2 , 2008 – Using VoiceObjects with Hosted IVR Services
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Speaker: Mark Stallings, Manager, Professional Services North America, VoiceObjects, Inc.
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June 11, 2008 – Successful Legacy IVR Migration: PeriPro-2-VoiceXML
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Speaker: Tobias Goebel, Sr. Presales Consultant VoiceObjects, Inc. View slides with audio recording on WebEx player
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May 20, 2008 – Over-the-phone Self-Service Powered by Web Services
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Speaker: Dr. Andreas Volmer, Manager Presales EMEA
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April 29, 2008 – Getting the Most Out of Desktop for Eclipse – Tips & Tricks
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Speaker: Stefan Besling, Vice President Engineering VoiceObjects, Inc.
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April 2, 2008 – Developing Effective Voice User Interfaces Using VoiceObjects
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Speaker: Dr. Angelika Salmen, Manager VUI Services View slides with audio recording on WebEx player
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February 28, 2008 – Developing Mobile Web Applications Using VoiceObjects
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Speaker: Tobias Goebel, Sr. Presales Consultant, VoiceObjects, Inc. |
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