Articles
Below are technical paper describing best practices in using VoiceObjects software. If you have a technical paper you’d like to submit, please contact us.
Natural Dialog Management
May 2008
Interacting in a natural, human-like way on your phone portal is critical to your callers. This paper introduces Natural Dialog Management capabilities of VoiceObjects, a variety of features supporting natural, human-like man-machine interaction. Learn how to easily enhance existing applications with features that can increase caller satisfaction, task completion rates, and thus revenue generated with your self-service voice applications.
Team Collaboration, Version Management, and Audit Trails
May 2008
The VoiceObjects platform allows for collaborative development of phone services in environments that are highly sensitive to security and audit requirements. In order to meet these requirements, VoiceObjects features built-in, role-based user management with granular access control lists, project and version management, object locking mechanisms, and configurable audit trails. This white paper gives an overview about the relevant features offered by the VoiceObjects platform and suggests best practices for defining processes for development teams.
USSD - Best Practice Guide for the Text Channel
October 2007
The text channel is one specific way of using a cell phone or mobile device to communicate with a company. VoiceObjects supports applications that are built on the text channel only as well as in combination with other channels (voice, video, and mobile Web). The channels are alternative interaction modes to serve
individual preferences as well as situation dependent usage. This document gives an overview about development of USSD-based applications and suggests best practices for the design of text-based interfaces.
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