Some weeks ago,  I announced the availability of VoiceObjects Evolution as the new Support Portal for our customers and partners – and that developers will get support for the Developer Edition through our Voxeo Evolution Portal.

Today we are opening our treasure chest a little bit!

Now available: The VoiceObjects Support Knowledge Base

You are now able to access Voxeo’s VoiceObjects Support Knowledge Base in our Evolution Portal. Just go to Documentation -> VoiceObjects Knowledgebase.

Articles in the Knowledge Base are written by our consultants, technology specialists and our Support team. They mostly cover frequently asked questions and general challenges from support, training and customer projects. This information is likely to be very helpful for you.
We open the Knowledge Base to share some of our knowledge and to support you with new ideas on how to approach a solution. Of course we also hope to get more of your feedback!

All articles have been reviewed internally. But – as the Knowledge Base is intended to be more dynamic than Voxeo’s VoiceObjects documentation, it might sometimes be the case that not everything in the Knowledge Base is a perfect fit for your issue. So some of the articles will refer to the documentation to avoid having the same content twice.
The Knowledge Base articles are not intended to replace the documentation or to give answers to all questions. They are primarily aimed at helping users in situations that are too specific to be handled in the documentation.
Please note that from time to time we might move articles from the Knowledge Base to the documentation – and vice versa.

Also note that some articles might describe behavior that is specific to a certain version of VoiceObjects (or other software) and thus cannot be generalized.
In case you can’t find the information you are looking for, please visit the Developer Portal to review the entire VoiceObjects documentation, the release notes and our developer blog!

Our Knowledge Base is updated frequently. We add new articles or remove articles which are no longer valid.
Therefore we need your input!
Please let us know what you think – about individual articles and the Knowledge Base system itself.

Please provide any feedback as article rating and in the VoiceObjects Desktop / Developer Edition Forum in the Support Forums of Evolution – until the comment functionality in the knowledgebase is available!

Never heard about Voxeo? Don’t know what they do? Never visited their Web site or looked at their offerings?

Join me for a guided Webtour to learn more about Voxeo.

We want to start our tour at their home www.voxeo.com.  Whenever you get lost during our journey I will pick you up there.

Arrived at voxeo.com? Perfect. To your left, you can see their core offerings:

• IVR platforms and hosting
• VoIP platforms and services
• IVR and VoIP developer programs
• and Voice Applications

Let’s visit those areas now. For those of you that may be interested only in specific areas you may use these shortcuts: Free hosted IVR, free IVR download, free SIP development, IVR platform, SIP platform, voice applications, Voxeo Blogs, Evolution, Contact

For all others, we will drive on to IVR platforms and hosting: Voxeo provides a proven, standards-based IVR software platform. Here are some facts:

• 100% Standards based IVR
• Supports W3C VoiceXML 2.1
• Supports W3C CCXML 1.0
• Supports W3C SRGS 1.0
• Supports W3C SSML 1.0
• Supports CallXML 3.0
• Supports touch-tone and voice entry
• Supports voice recognition and TTS
• Supports T1, E1, ISDN, or VOIP/SIP
• Supports voice authentication

The platform is available as follows:

You can try Voxeo’s IVR solutions at no cost, via the

• hosted Evolution developer portal or the
• free Prophecy IVR Platform download.

Let’s leave the IVR section and proceed to the VoIP platforms and services. The SIP Application Server is built around the world’s most proven Call Control (CCXML) engine.  For those of you new to call control, CTI and CCXML, let me take a short excursion.

CCXML is the industry standard for call control application development, created by the W3C.

CCXML can be used to create call control applications, including: Back to Back SIP User Agents (B2BUA), SIP redirect servers, SIP load balancers, Virtual or “hosted” IP PBX and call-center / ACD solutions, click-to-dial SIP call launchers, find-me-follow-me applications, and more.

When combined with the Prophecy SIP Media Server, CCXML can also be used to deliver speech-driven conferencing, call recording platforms, emergency notification / audio broadcast services, auto attendant applications, telephone surveys, unified messaging platforms, bill payment solutions, voice broadcasting services, and general speech or touch-tone driven IVR.

To learn more, Voxeo’s Prophecy SIP Application Server pages are a good place to visit.

Still roaming around? Got enough theory? Simply use the free Evolution Developer portal to build your own IVR or VoIP applications. If you haven’t built telephony apps before, visit the hosted Evolution Developer portal. If you have built apps before, or if you really need a local, downloadable VoiceXML / CCXML platform, you may also try the freely downloadable Prophecy Platform.

You don’t want to build an application on your own? Fine. In this case you may look at the ready-to-go, industry-focused IVR applications:

• General Enterprise IVR
• Call Center IVR
• Government Offices & Agencies
• Banks & Financial Services
• Utilities
• Healthcare
• Retail Sales
• Travel & Transportation
• Systems Integrators
• Telephony VARs

We have already arrived at the end of our short tour. I hope you enjoyed the tour and I hope to see you again soon.

Cheers!
Michael

My insider tip for you: The Voxeo blog provides interesting readings on standardisation, emerging technology, Voxeo labs and application development.