Well, that exact quote cannot be found in the Sherlock Holmes novels from Sir Arthur Conan Doyle. But it is used so often that it got “common use”.
And it fits perfect related to our latest enhancement of VoiceObjects (all versions!):
Watson is a real elementary new tool for you and your communication with Voxeo Support regarding any VoiceObjects issue.
What is it all about?
Ever stumbled on “What data to send to support”?
Then the next quote comes into account:
“It is a capital mistake to theorize before one has data.” (The Adventures of Sherlock Holmes (1892))
As Voxeo Support always aims in getting better, we would like to get rid of these uncertainties.
For you to get the best support in the shortest time possible.
For us to avoid theorizing on your issue and getting lost in false assumptions.
Watson will help both of us!
Watson is a tool to collect all data of interest from your VoiceObjects instance. It will gather logs, settings, database information and some other things.
All these information go into one archive which can then easily be uploaded to the Evolution portal when opening a ticket or when support is asking for more data.
What is it not?
Watson is not designed to analyze your information
It is just the collector of information.
Therefore “You see, but you do not observe.” (The Adventures of Sherlock Holmes (1892)) is also true.
Analyzing your information is a task for the support team.
Additionally, we will be very happy to help you understand the file contents for your own assessment of issues!
Please see the knowledgebase article on Watson for a more detailed usage description.
The nice thing about Watson is that you can use it in older versions of VoiceObjects too – just get the setup archive from the knowledgebase article and get started!
Now some of you might think – “Hey, I have seen something similar already”. Yes, we copied ourselves. Shamelessly
Watson has been inspired by our Prophecy “Perry” tool which is located in your local Prophecy installation.
So in case of an issue while running Prophecy Pro on your premises you might be asked to run “prophecy run perry” and Watson.
Nice, isn’t it?
Many thanks to Jochen Fischer for this tool!