In October we opened our support knowledgebase for the public use.
Now I can present two new functionalities to you (one of them was already pre-announced in my last post). Both will help you – these changes enable you to provide feedback to us.
As every other company we are looking out for customer feedback to enhance our offering. So if you tell us what you think about the knowledgebase as such or about a certain article this will really help us to get better!
You have from now on two options to do so. You can add your vote to an article (“Is the article helpful or not?”) and you can add a more detailed comment.
Below the knowledgebase article you will see the following:
This is the place where you can tell us how you think about this article – anonymously! Just click on the thumbs-up logo if that article helped you. In case this article did not meet your requirements click on the thumbs-down (I hope you’ll never do that again, don’t you?).
Please login into your Evolution page (evolution.voxeo.com or evolution.voiceobjects.com) to vote.
You can vote multiple times on a given page, but only the most recent vote counts – in case you changed your mind.
Comment on an article
On the top of each article you will now see that the page has a second tab:
Open this second tab – and you will be able to see all comments for an article. And you will be able to add your own comment too!
To add comments to your page please choose the “add comment” link on the bottom of the comments page:
This will open a mask where you can add a comment – with a subject and your text:
Click “Save” to post your comment to the page.
Your comment will end in our support team – and from there we may add a response to the comment.
In case you think that a comment might not be appropriate – no problem, we are also standing by in case you send a mail to firstname.lastname@example.org or open a support ticket in your Evolution account.
We will also be happy to receive a suggestion for a new article!