We would like to invite you to our next developer jam session scheduled for Thursday, April 07, 2011.

Two thirds of today’s Internet users actively engage with social networks such as Twitter or Facebook.
They use it mainly for personal communication, but often share feedback and thoughts about product or
service experiences. Companies need to contribute to this conversation to protect their brands, enhance
customer service or provide proactive customer care. They are or will soon be faced both with a staffing
problem and the technical challenge of having to integrate with their more traditional customer interaction channels.

Learn how Voxeo can help you automate communication over social channels and bridge the gap between social
networks and traditional channels such as IVR or direct agent interaction.

Register today for this session

Time: 8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European time

Title: Social CRM And Building Apps to Monitor Social Channels

Many legacy IVR platforms are at or nearing end-of-life.  While PeriProducer was once a powerful and effective IVR platform, customers are now looking to replace it with a next generation service creation, management and reporting environment that will protect their investment with 100% standards compliance and support for multiple customer contact channels – not just voice.

In this webinar, we will show you the process in action by: taking an existing PeriPro application, running it through the converter, importing it into VoiceObjects and making the first call to your new VoiceXML-based IVR application.

Register today for this Developer Jam Session.

Date: March 10, 2011
Time: 8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European

In the upcoming jam session, Andreas Volmer and Martin Mauelshagen will talk about ”Voxeo VoiceObjects – Reporting and Analytics Best Practices”.

With (voice or multi-channel) applications created in VoiceObjects, comprehensive reporting and analytics comes out-of-the-box: VoiceObjects Analyzer reports help you understand how callers use the application, where they struggle, and what the task completion rates are. In order to make best use of this highly integrated platform, call flow developers should be aware of how their implementation design decisions influence reporting.

In this webinar, we will create simple call flows using Module, Menu, Input, Layer, and Business Task objects, make test calls, and show the results in VoiceObjects Analyzer standard reports. Our aim is to show how the value of reporting can be maximized by making proper design decisions.

We will try to make this webinar useful both for absolute beginners and for VoiceObjects veteran developers!

REGISTER NOW 

Date:
September 29,02010
Time:
8:00 AM Western, 11:00 AM Eastern, 5:00 PM Central European
Speakers:
Andreas Volmer, Presales Manager EMEA
Martin Mauelshagen, Business Intelligence Engineer

Looking forward to welcome you in this session.

Join us for our upcoming Jam Session on June 17, 2010.

In this session, Adam Kalsey will talk about “Unified Self-Service: Creating multi-channel communications apps using Voxeo tools”.

Unified Self-Service is a concept that allows you to develop an application once and deploy it on every available communications channel, such as Phone, SMS, IM, mobile web and others. One development team, one platform, one set of logs, analytics. Develop your business logic once and use it anywhere.

This developer jam session will explain how Unified Self-service can save you money and time while providing a higher level of service. We will discuss how organizations have delivered Unified Self-Service, and how you can use Voxeo tools and technologies to create Unified apps.

Join us for this session!

Date: Thursday, June 17, 2010

Time: 8:00 AM Western, 11:00 AM Eastern, 5:00 PM Central European

On March 18, 2010, we will talk about how to use voice and real-time text in your web apps.

You will learn what channels you can tie into and how and what´s involved in adding voice and real-time text to new or existing web apps. We will talk about what to do and what to avoid, and what you need to think about when planning your applocation development.

Register now for this session on March 18, 2010.

11:00 AM Eastern, 8:00 AM Western, 4:00 PM Central European.

Looking forward to welcome you in this session