Tech Topics
Below are technical paper describing best practices in using VoiceObjects software. If you have a technical paper you’d like to submit, please e-mail .
Natural Dialog Management
May 22, 2008
Interacting in a natural, human-like way on your phone portal is critical to your callers. This paper introduces Natural Dialog Management capabilities of VoiceObjects, a variety of features supporting natural, human-like man-machine interaction. Learn how to easily enhance existing applications with features that can increase caller satisfaction, task completion rates, and thus revenue generated with your self-service voice applications.
Team Collaboration, Version Management, and Audit Trails
May 22, 2008
The VoiceObjects platform allows for collaborative development of phone services in environments that are highly sensitive to security and audit requirements. In order to meet these requirements, VoiceObjects features built-in, role-based user management with granular access control lists, project and version management, object locking mechanisms, and configurable audit trails. This white paper gives an overview about the relevant features offered by the VoiceObjects platform and suggests best practices for defining processes for development teams.
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