VoiceObjects Documentation

Voxeo VoiceObjects provides comprehensive information on using the VoiceObjects products – either available through an HTML Help or through various PDF documents sorted by topics.

VoiceObjects Help

The VoiceObjects Help provides the entire VoiceObjects product documentation in HTML format.

Analyzer Guide

The Analyzer Guide contains a detailed description of VoiceObjects Analyzer, the real-time reporting and analytics environment for caller behavior, system, and application analysis that leverages common business intelligence platforms such as SAP Business Objects, IBM Cognos, and MicroStrategy.

Administration Guide

The Administration Guide explains how to configure the VoiceObjects platform, and explains how to use the user management capabilities.

Deployment Guide

The Deployment Guide contains detailed information on how to configure and manage servers and services, how to set up the communication with the media platform, and how to monitor servers – using the graphical Control Center or various other interfaces.

Design Guide

The Design Guide explains how to apply the individual dialog objects provided by VoiceObjects effectively in order to design or develop high quality phone applications for various phone channels.

Desktop for Eclipse Quick Start Guide

The Desktop for Eclipse Quick Start Guide guides you through quickly starting with VoiceObjects Desktop for Eclipse, the Eclipse-based graphical environment of VoiceObjects for designing and deploying applications. It describes how to run through the installation, provides a short introduction to the Desktop for Eclipse environment, and explains how to create a first small application and how to test it.

Desktop for Eclipse Guide

The Desktop for Eclipse Guide contains a comprehensive description of all elements of Desktop for Eclipse, the Eclipse-based graphical development environment of VoiceObjects for designing, testing and deploying phone applications. In addition, it explains the basic functions for building phone applications within this environment.

Desktop for Eclipse Tutorial

The Desktop for Eclipse Tutorial explains in a step-by-step approach how to get started with Desktop for Eclipse and how to build and run simple applications – introducing the basic objects provided by VoiceObjects for application development. While completing these lessons, you will also learn about some advanced features provided by VoiceObjects, e.g. to give your dialogs a more natural hear and feel.

Frequently Asked Questions

The Frequently Asked Questions (FAQ) provides solutions for the most common issues with VoiceObjects products.

VoiceObjects Glossary

The VoiceObjects Glossary contains a list of VoiceObjects specific terms as well as general acronyms and technical terms related to conversational technology.

Infostore Guide

The Infostore Guide contains a detailed feature description of  Infostore, the logging component of VoiceObjects Server.

Installation Guide

The Installation Guide describes basic requirements for the installation of the VoiceObjects products and guides you through their installation running the VoiceObjects Installer.

LoadTester Guide

The LoadTester Guide describes how to work with the VoiceObjects LoadTester, including installation instructions, preparation and execution of  load tests, and results analysis.

NUGram IDE Reference Guide

The NUGram IDE Reference Guide describes how to use the NuGram IDE grammar development tool from Nu Echo, which is bundled with the latest version of the VoiceObjects software.

Object Reference

The Object Reference contains a detailed description of each object type available in VoiceObjects and how to configure its relevant properties and settings with VoiceObjects Desktop as well as using VoiceObjectsXML.

Prime Insurance Primer

The Prime Insurance Primer contains an overview of the Prime Insurance sample application provided with VoiceObjects.

Storyboard Manager Guide

The Storyboard Manager Guide contains a detailed feature description of the Storyboard Manager, a tool to manage the prompts in an application.

Troubleshooting Instructions

The Troubleshooting Instructions provide general guidelines for troubleshooting when working with VoiceObjects products.

Voxeo Provisioning Guide

The Voxeo Provisioning Guide describes the process of deploying and testing applications developed with VoiceObjects using a Voxeo media platform.

Web Services Interface Guide

The Web Services Interface Guide contains a detailed description of the functionality of the Web Service Interface (WSI) of VoiceObjects, which provides full access to all server functionalities.

XDK Guide

The XDK Guide provides a description of XDK and the XML-based application markup language VoiceObjectsXML.