Prime Telecom Sample Application

Prime Telecom implements a sample self-service portal for a telecommunication company, supporting three phone channels (voice, text, and Web) in three different languages (US-English, UK-English, and German). Callers may get information on their current tariff (or service plan), order new tariff add-ons, change customer data such as credit card or postal address, get billing information, or ask for support.
IMPORTANT: You must have installed the VoiceObjects Developer Edition to run these demos.

Prime Telecom Primer (890 KB PDF file)
Contains instructions how to install and use the Prime Telecom application, and gives in-depth information about the highlights and functionality.

Formatting Bus extension (65 KB zip file)
Required extension of the Formatting Bus. Please read the Prime Telecom Primer for detailed information on how to install this package.

Prime Telecom resources (44 MB zip file)
All resources of the Prime Telecom sample application. This is  the new version including a jQuery Mobile driver for smartphone web UIs; requires VoiceObjects 11.1 (or later). Please read the Prime Telecom Primer for detailed information on how to install this package.

Prime Telecom - Screenshots of web and text channel interaction

Prime Telecom - Screenshots of web and text channel interaction

Click here for a short demo of the Prime Telecom application in the text channel. The same “Enter new credit card data” self service as shown in that demo can be invoked on the mobile web channel and as a voice call, showing VoiceObjects’ capabilities in multi-phone-channel service delivery. For a high-level backstage view of the service implementation, watch this video. And if you want to know more, simply download and install the package on your VoiceObjects Developer Edition to see yourself how it works. The Prime Telecom Primer will help you understand the technical implementation.

Prime Insurance Sample Application

Prime Insurance implements a sample self-service voice portal for an insurance company, containing a variety of layers including three different languages (US-English, UK-English, and German). Callers may get information on health insurance, life insurance, and car insurance. In addition, there is an optional component that provides the ability to file a new claim, or to check the status of an existing claim.
IMPORTANT: You must have installed the VoiceObjects Developer Edition to run these demos.

Prime Insurance Primer (800 KB PDF file)
Contains instructions how to install and use the Prime Insurance application, and gives in-depth information about the highlights and functionality.

Prime Insurance resources (324 MB zip file)
All resources of the Prime Insurance sample application. Extract the archive PrimeInsurance.zip to the Resource folder of your installation. Please read the Prime Insurance Primer for detailed information.

Under VoiceObjects integration with Nu Echo tools below, find ABNF grammars  that are derived from the Prime Insurance sample application and can be readily opened with the NuGram IDE for inspection, testing, and modification.

VoiceObjects Developer Edition Demo

Watch Tobias Goebel’s VoiceObjects demonstration of the VoiceObjects Developer Edition from SpeechTEK 2008 in New York City. Tobias will show you a 10 minute overview of how to use VoiceObjects Storyboard Manager to build an application with VoiceObjects Desktop. Watch now.

“My Personal Assistant” - CCXML and VoiceObjects Integration Demo

The Personal Assistant sample application demonstrates how to integrate VoiceObjects applications in a CCXML environment. The use case is that of a personal assistant that takes a call, records the caller´s name, calls yourself and “whispers” the recording, allows you to accept or reject the call, and optionally to leave a message in case the call was rejected.
To install this application please download the following files:

PersonalAssistantVOXML.xml
VOXML export file of  Personal Assistant demo application.

PersonalAssistentCCXML.xml
CCXML source code for Personal Assistant demo application.

PersonalAssistant.zip
Resource files required for Personal Assistant demo application.

PersonalAssistantInstallation.pdf
The Installation Guide takes you through the steps to get everything up and running. You must have installed the VoiceObjects Developer Edition as well as Voxeo Prophecy to run this application.

VoiceObjects Integration with Nu Echo tools

Our partner company Nu Echo develops high performance speech application and development tools with a strong focus on grammar development.

NuGram Server

Nu Echo´s NuGram Server is a server-based approach for generating dynamic grammars and combines grammar templates (defined in their Grammar Language) and dynamically-provided data to create dynamic grammars at call time.
With the VoiceObjects Grammar Server connector, VoiceObjects developers can leverage the NuGram Server for dynamic grammar creation in an easy, straightforward way, without having to know about the technical implementation details.

VoiceObjects Grammar Server Integration Package (1.4 MB Zip file)
This archive contains the connector (including the Java source code and ready-to-use Java archives), and a small sample VoiceObjects application with a dynamic grammar template.

Using Dynamic Grammars with VoiceObjects (340 KB PDF file)
This  document provides installation, configuration and usage instructions and a short description of the sample application.

NuGram IDE

Nu Echo´s NuGram IDE is an Eclipse plug-in that offers a complete development environment for speech recognition grammars. Download this speech recognition development tool from our Partner page.

The following ABNF grammars are derived from the Prime Insurance sample application and can be readily opened with the NuGram IDE for inspection, testing, and modification. Most of them are slot-less grammars, some of them fill a single slot. For a multi-slot recognition, check out PrimeInsurance_CarMakeAndModel.abnf. Further use cases covered -for voice and DTMF – are gender, age, PIN, account number, yes/no.

Prime Insurance Grammars en-UK.zip

Prime Insurance Grammars en-US.zip

Prime Insurance Grammars de-DE.zip

VoiceObjects Analyzer for Microstrategy 9

The free Developer Edition of VoiceObjects Analyzer for Microstrategy 9 is now available for download:
VoiceObjectsAnalyzer_forMicrostrategy_90.mdb (50 MB mdb file)

Together with the parallel offering of the free available Microstrategy 9 Reporting Suite offered by our partner Microstrategy you can now complete your package of free solutions with the ability to analyze caller behaviour and system performance by running one of the 50 standard reports that are part of VoiceObjects Analyzer for Microstrategy 9.

Find a detailed description on how to download, install and configure Microstrategy 9 and VoiceObjects Analyzer provided here:
SetupMicroStrategy9WithVoiceObjectsAnalyzer.pdf

For a brief description on how to run one of the standard reports delivered with VoiceObjects Analyzer in Microstrategy 9 read the respective blog entry.