With the latest version of VoiceObjects, 11.1, the most visible and important addition was the new jQuery Mobile web driver that makes it possible to create great looking mobile web applications in like no time. If you have missed out on the developer Jam Session we did last week, be sure to take a peek at the slides from that webinar.

Also, we have updated the Prime Telecom sample application, which has been our demo application for multi-channel service implementation in VoiceObjects for quite a while now. It has received a polished, fancy new UI when used on Smartphones and Tablets. Having VoiceObjects 11.1 Desktop for Eclipse installed, go to our Demos and Templates page to download and install the Prime Telecom package to get started. You’ll learn how to create a self service application that provides a consistent user experience across IVR, text, and mobile channels, making best use of each of these channels.

Below, there’s some screenshots from Prime Telecom used on the iPhone.

Join our jam session today on location based services with VoiceObjects – exploiting geolocation information in your app.

Tobias Goebel, Sr. Systems Engineer at Voxeo will show you how to utilize HTML 5 for mobile Web apps and a LBS API for your IVR and SMS applications. Coming to you live from Lat: 28.54115887666667, Long 81.37814527111112…

Read more and register NOW

Voxeo and partner Excelsis Business Technology AG will present a great example of an application framework built on top of the VoiceObjects application lifecycle suite: A Survey Management solution that enables business users to configure IVR and text-based surveys. This multi-tenant and multi-lingual solution provides survey scheduling, integrated reporting, and can be integrated with dialer applications for outbound solutions. The presentation will start with the core architecture and design of the solution and take it all way to discussing the ergonomics of the web-based business user interface.

Join us for this best practices webinar on June 30, 2011

8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European

It is time again!

We scheduled our next monthly jam session  for June 09, 2011 and we would like to invite you to join us for this session.

How Do You Hear Me Now? The Power of Wideband (HD) Audio

What is “wideband” or “HD” audio? What are the benefits of wideband audio? What are the advantages and disadvantages of  using wideband? With all the buzz out there, what does wideband or “HD” audio really do for you in a business setting?

In this Developer Jam Session, Dan York, Director of Conversations at Voxeo will explain the basics of wideband audio, discuss the various versions of wideband audio deployed in the industry, explain why it is important in terms of business value.

Additionally, he will talk about how wideband audio is implemented in Voxeo’s Prophecy and PRISM products.

You’ll learn how wideband audio coupled with IP communications can give you a competitive advantage in terms of richer conferencing, more accurate speech recognition and voice biometrics – and an all around better user experience.   Even better, you’ll learn how you can get started immediately working with wideband audio in your applications.

Please join us for this session to understand the power of moving beyond the audio limitations of traditional telephony.

Register today for this developer jam session.

Title: Developer Jam Session: How Do You Hear Me Now? The Power of Wideband (HD) Audio
Date: Thursday, June 9, 2011
Time: 8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European,

What is all the IPv6 buzz about? And how will it impact your communications applications?  In February 2011, the last IPv4 addresses were allocated to the global registries. While IPv4 addresses will be available for some time, the reality is that IPv6 addresses will be required in the future.  

Service providers, enterprises and integrators need to understand how IPv6 works and what impacts it may or may not have on applications.

To learn more, join Voxeo’s Dan York for this exploration of IPv6 and what it means for you.  In this free webinar, he will cover:

• a quick overview of the basics of IPv6, including addressing, DNS, and some subtle differences between IPv4 and IPv6
• how SIP and VoIP work in an IPv6 world
• what you need to consider when looking to migrate an application to IPv6

In the session, Dan will demonstrate VoIP communications over IPv6 using SIP and Voxeo Prophecy and will provide resources to learn more.

Not sure whether IPv6 really matters?  Come with your questions and be ready for a lively and dynamic session.

Join us for this session on May 05, 2011
8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European.

Do customers want to tweet or text you?  Or call you on the phone?

In 2011, what communication channels do customers most want to use with businesses?  Voice?  Text messaging?  Web? Social networks?   With the wide range of options and changing consumer preferences, what are the industry best practices in how to communicate with customers across multiple channels?

To answer these questions, please join us for this free webinar featuring Art Schoeller, Principal Analyst at Forrester Research, Inc. and Dan York, Director of Conversations at Voxeo.  

You will learn:
- what communication channels customers are choosing for interacting with businesses
- best practices you can implement for each channel
- where customer interaction is heading, with particular focus on social and mobile channels
- how you can create applications that interact with customers across multiple channels
- best practices in cross-channel analytics and integration into business intelligence systems

Come with your questions and be ready to learn about how you can get started today with applications that interact with customers in the communication channel of their choice.

Join us for this session on April 19, 2011

8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European time.

REGISTER NOW!

We would like to invite you to our next developer jam session scheduled for Thursday, April 07, 2011.

Two thirds of today’s Internet users actively engage with social networks such as Twitter or Facebook.
They use it mainly for personal communication, but often share feedback and thoughts about product or
service experiences. Companies need to contribute to this conversation to protect their brands, enhance
customer service or provide proactive customer care. They are or will soon be faced both with a staffing
problem and the technical challenge of having to integrate with their more traditional customer interaction channels.

Learn how Voxeo can help you automate communication over social channels and bridge the gap between social
networks and traditional channels such as IVR or direct agent interaction.

Register today for this session

Time: 8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European time

Title: Social CRM And Building Apps to Monitor Social Channels

Like the power of VoiceObjects with its multi-channel service capabilities, personalization features, and integrated business reporting & analytics? Fear the overhead of setting up premise equipment to take advantage of this next-generation customer self-service offering? Look no more. Voxeo now offers its flagship service creation, management, and reporting environment as a production-ready On-Demand model as part of the world-wide Voxeo cloud.

In this session, Tobias Goebel will walk you through the steps of setting up a free Evolution account, building your first VoiceObjects call flow in the cloud, and deploying it as a voice and SMS application all with free phone numbers to try it all out. He will also show you some of the reporting that comes out-of-the-box and discuss extensions to get even more out of this powerful offering.

Join us for this session on February 02, 2011

8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European.

REGISTER NOW

Join our Developer Jam Session on November 30, 2010.

In this Developer Jam Session, Dan York, Director Conversations will show you how Voxeo’s tools and platforms can help you scale your usage of social channels. You will learn how to monitor Twitter account and take action on incoming messages or mentions. You will see how to send urgent notifications via SMS or voice based on certain keywords that appear in tweets. You will learn how you can craft appropriate automatic responses based on what customers send via Twitter. You will see how an automated app can assist the person monitoring a Twitter account in collecting information to provide a response. And… you will see how all social interaction can be tied into the same analytics and application you use for other interaction channels like voice, SMS, IM and mobile web. Finally, you will get a view of how these services can be extended to other social services like Facebook.

Register today

Date: November 30, 2010.

Time: 8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European.

Looking forward to welcome you in this session.

Would you like to learn how to build massively scalable Unified Communications applications using Voxeo Prism?

Register today for our upcoming Developers Jam Session on Thursday, October 28, 2010, at 11am US Eastern.

Voxeo’s Wei Chen will introduce you to the Voxeo Prism platform and show you how to install and manage the server. He will walk through a sample application to show the basic application structure and deployment and leave you with information about how to get started.

Voxeo Prism is a carrier-grade converged communication platform. It supports both popular Web technologies and communication technologies such as SIP and XMPP. It comes with full media capabilities such as conferencing, media playback and recording. It also supports advanced speech technologies such as text-to-speech and speech recognition. Voxeo Prism Communication Server is based on industry standard Java Servlet architecture and supports Java Servlet/JSP, SIP Servlet, XMPP Servlet, and Java Media Control APIs.

Join us for this developer jam session on Thursday, October 28th, 2010 8:00 AM Pacific, 11:00 AM Eastern, 5:00 PM Central European.

REGISTER NOW

P.S. If you can’t attend the Thursday session, the webinar will be available for later viewing from our Jam Sessions web page. If you sign up, we’ll make sure to let you know when the archive is available for viewing.