With the latest version of VoiceObjects, 11.1, the most visible and important addition was the new jQuery Mobile web driver that makes it possible to create great looking mobile web applications in like no time. If you have missed out on the developer Jam Session we did last week, be sure to take a peek at the slides from that webinar.

Also, we have updated the Prime Telecom sample application, which has been our demo application for multi-channel service implementation in VoiceObjects for quite a while now. It has received a polished, fancy new UI when used on Smartphones and Tablets. Having VoiceObjects 11.1 Desktop for Eclipse installed, go to our Demos and Templates page to download and install the Prime Telecom package to get started. You’ll learn how to create a self service application that provides a consistent user experience across IVR, text, and mobile channels, making best use of each of these channels.

Below, there’s some screenshots from Prime Telecom used on the iPhone.

Join our jam session today on location based services with VoiceObjects – exploiting geolocation information in your app.

Tobias Goebel, Sr. Systems Engineer at Voxeo will show you how to utilize HTML 5 for mobile Web apps and a LBS API for your IVR and SMS applications. Coming to you live from Lat: 28.54115887666667, Long 81.37814527111112…

Read more and register NOW

Do customers want to tweet or text you?  Or call you on the phone?

In 2011, what communication channels do customers most want to use with businesses?  Voice?  Text messaging?  Web? Social networks?   With the wide range of options and changing consumer preferences, what are the industry best practices in how to communicate with customers across multiple channels?

To answer these questions, please join us for this free webinar featuring Art Schoeller, Principal Analyst at Forrester Research, Inc. and Dan York, Director of Conversations at Voxeo.  

You will learn:
- what communication channels customers are choosing for interacting with businesses
- best practices you can implement for each channel
- where customer interaction is heading, with particular focus on social and mobile channels
- how you can create applications that interact with customers across multiple channels
- best practices in cross-channel analytics and integration into business intelligence systems

Come with your questions and be ready to learn about how you can get started today with applications that interact with customers in the communication channel of their choice.

Join us for this session on April 19, 2011

8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European time.

REGISTER NOW!

Leveraging exciting synergies with the new generation of smartphones such as LG’s Optimus 3D or HTC’s EVO 3D that provide glasses-free 3D screens, VoiceObjects is going to introduce a new channel in its unique multi-channel architecture. The 3D channel will allow developers to build applications that really pop out!

Integrating seamlessly with VoiceObjects’ Unified Self-Service™ architecture, additional layers can also be added to existing applications to take them to the next level. Imagine your menu options sorted in space, the most relevant one closest to you and the least relevant one furthest away. Imagine your account balance floating in front of you, moving up as it grows and sinking to the bottom as it falls. The possibilities are endless.

The VoiceObjects 3D channel will be compatible with the popular Android platform (Gingerbread or higher), as well as with WebOS and iOS once they add support for 3D.
So if you want to stay a cut above the rest, stay tuned for the first beta version of the new VoiceObjects release, which we’ll make available here during the next few weeks!

We would like to invite you to our next developer jam session scheduled for Thursday, April 07, 2011.

Two thirds of today’s Internet users actively engage with social networks such as Twitter or Facebook.
They use it mainly for personal communication, but often share feedback and thoughts about product or
service experiences. Companies need to contribute to this conversation to protect their brands, enhance
customer service or provide proactive customer care. They are or will soon be faced both with a staffing
problem and the technical challenge of having to integrate with their more traditional customer interaction channels.

Learn how Voxeo can help you automate communication over social channels and bridge the gap between social
networks and traditional channels such as IVR or direct agent interaction.

Register today for this session

Time: 8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European time

Title: Social CRM And Building Apps to Monitor Social Channels

Like the power of VoiceObjects with its multi-channel service capabilities, personalization features, and integrated business reporting & analytics? Fear the overhead of setting up premise equipment to take advantage of this next-generation customer self-service offering? Look no more. Voxeo now offers its flagship service creation, management, and reporting environment as a production-ready On-Demand model as part of the world-wide Voxeo cloud.

In this session, Tobias Goebel will walk you through the steps of setting up a free Evolution account, building your first VoiceObjects call flow in the cloud, and deploying it as a voice and SMS application all with free phone numbers to try it all out. He will also show you some of the reporting that comes out-of-the-box and discuss extensions to get even more out of this powerful offering.

Join us for this session on February 02, 2011

8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European.

REGISTER NOW

In this week’s Developer Jam Session, Serving the Social Customer: Scaling Your Support for Twitter, Facebook and more, I touched on how to use VoiceObjects to create an application that interacts with users over Twitter. The steps are rather straightforward:

1. Create your application in VoiceObjects (and include a text layer).
2. Deploy the application to an Internet-accessible VoiceObjects Server.
3. Create a “bot” at IMified.com that points to the URL of your VoiceObjects application.
4. Link that bot to the appropriate Twitter or IM/chat accounts.

For this to work, you naturally need to have an IMified account, which are free to developers if you don’t already have one.

You also need to make one critical addition to the URL for your VoiceObjects server when you enter the URL into the IMified bot configuration. You need to add this text to the end of the URL:

&vsDriver=173&User-Agent=IMified

For example, your URL might be:

http://myserver.com:8070/VoiceObjects/DialogMapping?VSN=testService&vsDriver=173&User-Agent=IMified

With that, your app will be all set to communicate out to Twitter or the various chat networks via IMified!

For more detailed information about this process, Tobias Göbel, wrote up a great post last year called “How to IMify your voice application” that goes through the steps.

Join our Developer Jam Session on November 30, 2010.

In this Developer Jam Session, Dan York, Director Conversations will show you how Voxeo’s tools and platforms can help you scale your usage of social channels. You will learn how to monitor Twitter account and take action on incoming messages or mentions. You will see how to send urgent notifications via SMS or voice based on certain keywords that appear in tweets. You will learn how you can craft appropriate automatic responses based on what customers send via Twitter. You will see how an automated app can assist the person monitoring a Twitter account in collecting information to provide a response. And… you will see how all social interaction can be tied into the same analytics and application you use for other interaction channels like voice, SMS, IM and mobile web. Finally, you will get a view of how these services can be extended to other social services like Facebook.

Register today

Date: November 30, 2010.

Time: 8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European.

Looking forward to welcome you in this session.

For the past three years, VoiceObjects Developer Edition has provided you with the most advanced development environment for multi-channel unified self-service applications in the market. Free to download, free to use, you can rapidly create and test sophisticated services that utilize the full power of the VoiceObjects framework for user-centered dialogs, easy backend access, and dynamic personalization.

The question most frequently asked by our developers during this time was: Can you make deploying these applications just as simple as developing them? By combining our application management knowledge with our extensive hosting experience, we are now able to do just that with VoiceObjects On-Demand, a new capability of VoiceObjects 10 that is now available as Early Access.

VoiceObjects On-Demand integrates seamlessly with Voxeo’s Evolution Developer Portal. All you need to get started is VoiceObjects 10 and a free Evolution account. In Desktop for Eclipse, simply open the Preferences, select Work with VoiceObjects On-Demand, and enter your Evolution credentials:

Your VoiceObjects On-Demand comes pre-configured with a multi-channel sample application (a number guessing game) and a Control Center that gives you full deployment access to your hosted VoiceObjects Server.

To make full use of the deep integration between Desktop for Eclipse and the cloud, VoiceObjects 10 offers a streamlined way of deploying applications. Simply right-click on the start object (in this case the root Module of the number guessing game) and select Deploy Application.

In the cascading sub-menu you can select to either deploy your application to an existing service, or to create a new service on-the-fly. After deployment is finished, The Test Monitor comes up:

You can call your application right away, using Voxeo’s Phono or Skype.

The applications you set up are also present in your Evolution Application Manager, which is where you can e.g. add phone numbers to it.

Using the Control Center in Desktop for Eclipse, you can manage your deployments, make changes, or access logs. There’s even a new option to easily undeploy services you do not need or want anymore.

In summary, VoiceObjects 10’s new VoiceObjects On-Demand mode offers all the benefits of a full-scale “big iron” VoiceObjects deployment – without any of the cost or maintenance. All you need to build your castles in the cloud is VoiceObjects Developer Edition and a free Voxeo Evolution account.

To learn more, a comprehensive set of documentation for VoiceObjects is available here. Read about the VoiceObjects On-Demand announcements, watch a video introduction, or just get going yourself following five easy steps.

And as always, let us know what you think!

Join us for this Jam Session on July 22, 2010.

Mobile self-service was long thoughtof as either Web-based or IVR-Based.
Voxeo is opening up new channels for customer self-service, such as Twitter or Facebook, as well as those that have been around for a long time, such as Instant Messaging or SMS.

It is easier than ever to create, manage, and report on multi-channel services using Voxeo technology.

In this session, Tobias Göbel will show you how to use VoiceObjects (Voxeo’s service creation, execution and reporting environment) as the front-end and IMified (Voxeo’s hosted texting platform) as the back-end to deliver self-service over SMS with unmatched ease of development and time to market.

Register now for this session on July 22, 2010

Time: 8:00 AM Western, 11:00 AM Eastern, 5:00 PM Central European