We are hiring in EMEA:
You are looking for a new opportunity in one of these areas? Please send us your resume with the job name you are referring to jobsEMEA@voxeo.com.
Looking forward to hearing from you!
Join our jam session today on location based services with VoiceObjects – exploiting geolocation information in your app.
Tobias Goebel, Sr. Systems Engineer at Voxeo will show you how to utilize HTML 5 for mobile Web apps and a LBS API for your IVR and SMS applications. Coming to you live from Lat: 28.54115887666667, Long 81.37814527111112…
Voxeo and partner Excelsis Business Technology AG will present a great example of an application framework built on top of the VoiceObjects application lifecycle suite: A Survey Management solution that enables business users to configure IVR and text-based surveys. This multi-tenant and multi-lingual solution provides survey scheduling, integrated reporting, and can be integrated with dialer applications for outbound solutions. The presentation will start with the core architecture and design of the solution and take it all way to discussing the ergonomics of the web-based business user interface.
Join us for this best practices webinar on June 30, 2011
8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European
It is time again!
We scheduled our next monthly jam session for June 09, 2011 and we would like to invite you to join us for this session.
How Do You Hear Me Now? The Power of Wideband (HD) Audio
What is “wideband” or “HD” audio? What are the benefits of wideband audio? What are the advantages and disadvantages of using wideband? With all the buzz out there, what does wideband or “HD” audio really do for you in a business setting?
In this Developer Jam Session, Dan York, Director of Conversations at Voxeo will explain the basics of wideband audio, discuss the various versions of wideband audio deployed in the industry, explain why it is important in terms of business value.
Additionally, he will talk about how wideband audio is implemented in Voxeo’s Prophecy and PRISM products.
You’ll learn how wideband audio coupled with IP communications can give you a competitive advantage in terms of richer conferencing, more accurate speech recognition and voice biometrics – and an all around better user experience. Even better, you’ll learn how you can get started immediately working with wideband audio in your applications.
Please join us for this session to understand the power of moving beyond the audio limitations of traditional telephony.
Register today for this developer jam session.
Title: Developer Jam Session: How Do You Hear Me Now? The Power of Wideband (HD) Audio
Date: Thursday, June 9, 2011
Time: 8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European,
After just having brought VoiceObjects 10.0 up-to-date, we’d like to give you a brief preview of things to come in the next few months, namely VoiceObjects 10.1. This is the release we’re currently working on, and it will focus on enhancements in Infostore and in Desktop for Eclipse.
Infostore
Every useful application needs to have some amount of backend access – be it reading a customer profile, setting status in a database, or triggering a transaction in an ERP system.
When analyzing an application’s performance it is therefore desirable to have detailed information on the performance of these backend calls. Infostore currently provides minimum, maximum, and total times (from which the average can readily be obtained).
With 10.1, a new table is introduced that tracks each backend call individually, for Connector and Database objects as well as, optionally, for Script objects. So for each individual call there is precise timing, as well as tracking of the amount of data sent to and received from the backend. Aggregate values are provided on the level of Business Tasks and for the entire dialog.
An ID can be assigned to each backend (e.g. “CRM”, “TrackingDB”, etc.) so that different calls to the same system can be grouped in reporting. This also enables you to analyze backend calls “in both directions”, i.e. access to different systems from within the same application as well as access to the same system from within different applications. Both are very relevant sets of questions when making sure that your production architecture is up to its task.
Desktop for Eclipse
More and more of you use Desktop for Eclipse to work in multiple different environments; not only standalone and VoiceObjects On-Demand mode but also multiple different network mode connections. So we have been asked whether we could make switching between multiple connections easier – and we’ve listened.
With 10.1 we’re switching from the current static division (standalone, network, VoiceObjects On-Demand) to a flexible model in which you can define any number of connections (of type network or VoiceObjects On-Demand) and switch between them at will. On top of that, we also make it easier to combine metadata and Control Center connections. This should be real boon to power users!
Beyond these major blocks, there are a number of smaller extensions such as improved support for REST-style interfaces. We will provide more information on these, and on the ones listed above, as we get closer to the release itself.
For the time being: Make sure you have VoiceObjects 10.0 R2, lean back, relax, and enjoy the ride toward 10.1 
Revision 2 of VoiceObjects 10.0 has been posted to the Developer Portal as well as the Service Portal.
Revision 2 addresses view refresh problems in Desktop for Eclipse, deployment issues when using VoiceObjects On-Demand, and problems with cache standby in VoiceObjects Server. The update is recommended for all current users of VoiceObjects 10.
Leveraging exciting synergies with the new generation of smartphones such as LG’s Optimus 3D or HTC’s EVO 3D that provide glasses-free 3D screens, VoiceObjects is going to introduce a new channel in its unique multi-channel architecture. The 3D channel will allow developers to build applications that really pop out!
Integrating seamlessly with VoiceObjects’ Unified Self-Service™ architecture, additional layers can also be added to existing applications to take them to the next level. Imagine your menu options sorted in space, the most relevant one closest to you and the least relevant one furthest away. Imagine your account balance floating in front of you, moving up as it grows and sinking to the bottom as it falls. The possibilities are endless.
The VoiceObjects 3D channel will be compatible with the popular Android platform (Gingerbread or higher), as well as with WebOS and iOS once they add support for 3D.
So if you want to stay a cut above the rest, stay tuned for the first beta version of the new VoiceObjects release, which we’ll make available here during the next few weeks!
IVR developers often put in a lot of work in order to match reportings requirements from their business stakeholders. In particular, providing solid KPIs (key performance indicators) on self-service task completion rates routinely turns out to be a somewhat tedious and error-prone task. Getting information on call transfer rates vs. IVR containment rates is easy, but knowing how many customers were really successful in getting the info they were seeking, in being transferred to the right agent group, in using self-services to top up their account or transfer money … that’s often a little more involved.
The VoiceObjects application life cycle platform makes providing sound, business-level reporting as easy as it gets. The VoiceObjects solution is based on rich, fully automated functionality around the unique “Business Task” object that developers use to define success and failure criteria for business tasks. VoiceObjects Analyzer provides a set of standard reports on Business Task execution results, including the Business Task Completion Rates report (a screenshot is shown below, full documentation can be found here).
Based on real-world experience from a large number of customer implementations, we have assembled a Business Tasks Best Practices technical article that is available in the Tech Topics – Articles section of the VoiceObjects Developer Portal. It addresses VoiceObjects developers who want to get a full understanding of the Business Task framework and who want to provide great business-level reporting with least effort. It gives valuable insight on the proper design, implementation, testing and reporting of business tasks.
This new technical article is a highly recommended read for VoiceObjects developers right after the first product training as well as for seasoned VoiceObjects veterans who are interested in the consolidated best practices from numerous customer projects.
Business Task Completion Rates Standard Report - Based on data from the multi-channel Prime Telecom sample application
We would like to invite you to our next developer jam session scheduled for Thursday, April 07, 2011.
Two thirds of today’s Internet users actively engage with social networks such as Twitter or Facebook.
They use it mainly for personal communication, but often share feedback and thoughts about product or
service experiences. Companies need to contribute to this conversation to protect their brands, enhance
customer service or provide proactive customer care. They are or will soon be faced both with a staffing
problem and the technical challenge of having to integrate with their more traditional customer interaction channels.
Learn how Voxeo can help you automate communication over social channels and bridge the gap between social
networks and traditional channels such as IVR or direct agent interaction.
Register today for this session
Time: 8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European time
Title: Social CRM And Building Apps to Monitor Social Channels
In the few short months since releasing VoiceObjects 10, we’ve been busy working on enhancements, and we’re happy to announce that VoiceObjects 10.0 R1 is now available for download from both the Service Portal (for existing customers) and the Developer Portal.
It packs quite a list of improvements for a humble revision, and in a range of different areas:
As always, we hope you enjoy the new capabilities and look forward to your feedback!
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