VoiceObjects Technical Blog

Applications are built in the Voxeo VoiceObjects platform using an object-oriented approach that is based on a set of core object building blocks. Some of these objects relate to standard programming primitives (such as loops or variables); some relate to interactions with the caller (such as inputs or menus). Yet some also relate directly to [...]

Menus are the bread and butter of Interactive Voice Response (IVR) systems. All too often, unfortunately, they are also the bane of callers’ existence when they urge you, for the umpteenth time, to “listen closely, as choices have changed“, and then list a litany of “press or say this to get there” entries.
Does it really [...]

I recently pondered some facts:

VoiceObjects now has an extension to integrate with Twitter as another channel of communication (check it out)
The Voxeo cloud can:

make outbound phone calls,
read back dynamic information,
record the caller’s voice.

So why not combine all of this, I thought to myself, and build a Twitter Reader mash-up?
So I went and built an app [...]

One hundred years ago today, in the darkness of the night, more than fifteen hundred souls were lost to the chilling waters of the North Atlantic. With them went the proudest ship of the time, and much of our belief in ideas of indestructibility.
Human hubris is incurable at heart, yet seminal events such as the [...]

Do you need to place outbound calls, detect answering machines, and want to use VoiceObjects to drive the call flow once the call is established? Here’s a quick guide on how to accomplish that.
Generally, I recommend the use of CCXML for any outbound application, be it a VXML app generated by VoiceObjects or any other [...]

…it usually is.
Unfortunately that applies, mostly, to the Nuvelld Queue we were so happy to announce just the other day.
As it turns out, Gustav Nuvelld was not actually a famous Swedish mathematician but in fact an infamous Swedish mailman who, instead of delivering his mail to its rightful recipients, dropped it into the sewers – [...]

When Gustav Nuvelld, the reclusive Swedish mathematician of the early twentieth century, published his singular masterpiece “On the parameterization of collapsible Hilbert spaces” in 1912, few of his colleagues took any note. When he died just a few months later in a boat accident the details of which could never be fully explained, nobody cared; [...]

Voxeo’s VoiceObjects lifecycle management platform is used by many large enterprises in various industries to build, run, analyze, and maintain their phone applications. Clearly then VoiceObjects needs to integrate with these organizations’ IT processes designed to protect both the internal integrity and stability of services, as well as caller’s data (specifically in environments dealing e.g. [...]

When in the course of large deployments, it becomes necessary for one installation to dissolve the bands which have connected it with another, a decent respect to the opinions of our customers and partners requires that we should declare the causes which impel us to the separation.
In other words: While small to medium-sized deployments can [...]

With the latest version of VoiceObjects, 11.1, the most visible and important addition was the new jQuery Mobile web driver that makes it possible to create great looking mobile web applications in like no time. If you have missed out on the developer Jam Session we did last week, be sure to take a peek [...]