It is time again!

We scheduled our next monthly jam session  for June 09, 2011 and we would like to invite you to join us for this session.

How Do You Hear Me Now? The Power of Wideband (HD) Audio

What is “wideband” or “HD” audio? What are the benefits of wideband audio? What are the advantages and disadvantages of  using wideband? With all the buzz out there, what does wideband or “HD” audio really do for you in a business setting?

In this Developer Jam Session, Dan York, Director of Conversations at Voxeo will explain the basics of wideband audio, discuss the various versions of wideband audio deployed in the industry, explain why it is important in terms of business value.

Additionally, he will talk about how wideband audio is implemented in Voxeo’s Prophecy and PRISM products.

You’ll learn how wideband audio coupled with IP communications can give you a competitive advantage in terms of richer conferencing, more accurate speech recognition and voice biometrics – and an all around better user experience.   Even better, you’ll learn how you can get started immediately working with wideband audio in your applications.

Please join us for this session to understand the power of moving beyond the audio limitations of traditional telephony.

Register today for this developer jam session.

Title: Developer Jam Session: How Do You Hear Me Now? The Power of Wideband (HD) Audio
Date: Thursday, June 9, 2011
Time: 8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European,

After just having brought VoiceObjects 10.0 up-to-date, we’d like to give you a brief preview of things to come in the next few months, namely VoiceObjects 10.1. This is the release we’re currently working on, and it will focus on enhancements in Infostore and in Desktop for Eclipse.

Infostore
Every useful application needs to have some amount of backend access – be it reading a customer profile, setting status in a database, or triggering a transaction in an ERP system.

When analyzing an application’s performance it is therefore desirable to have detailed information on the performance of these backend calls. Infostore currently provides minimum, maximum, and total times (from which the average can readily be obtained).
With 10.1, a new table is introduced that tracks each backend call individually, for Connector and Database objects as well as, optionally, for Script objects. So for each individual call there is precise timing, as well as tracking of the amount of data sent to and received from the backend. Aggregate values are provided on the level of Business Tasks and for the entire dialog.

An ID can be assigned to each backend (e.g. “CRM”, “TrackingDB”, etc.) so that different calls to the same system can be grouped in reporting. This also enables you to analyze backend calls “in both directions”, i.e. access to different systems from within the same application as well as access to the same system from within different applications. Both are very relevant sets of questions when making sure that your production architecture is up to its task.

Desktop for Eclipse
More and more of you use Desktop for Eclipse to work in multiple different environments; not only standalone and VoiceObjects On-Demand mode but also multiple different network mode connections. So we have been asked whether we could make switching between multiple connections easier – and we’ve listened.

With 10.1 we’re switching from the current static division (standalone, network, VoiceObjects On-Demand) to a flexible model in which you can define any number of connections (of type network or VoiceObjects On-Demand) and switch between them at will. On top of that, we also make it easier to combine metadata and Control Center connections. This should be real boon to power users!

Beyond these major blocks, there are a number of smaller extensions such as improved support for REST-style interfaces. We will provide more information on these, and on the ones listed above, as we get closer to the release itself.

For the time being: Make sure you have VoiceObjects 10.0 R2, lean back, relax, and enjoy the ride toward 10.1

Revision 2 of VoiceObjects 10.0 has been posted to the Developer Portal as well as the Service Portal.

Revision 2 addresses view refresh problems in Desktop for Eclipse, deployment issues when using VoiceObjects On-Demand,  and problems with cache standby in VoiceObjects Server. The update is recommended for all current users of VoiceObjects 10.