Some weeks ago,  I announced the availability of VoiceObjects Evolution as the new Support Portal for our customers and partners – and that developers will get support for the Developer Edition through our Voxeo Evolution Portal.

Today we are opening our treasure chest a little bit!

Now available: The VoiceObjects Support Knowledge Base

You are now able to access Voxeo’s VoiceObjects Support Knowledge Base in our Evolution Portal. Just go to Documentation -> VoiceObjects Knowledgebase.

Articles in the Knowledge Base are written by our consultants, technology specialists and our Support team. They mostly cover frequently asked questions and general challenges from support, training and customer projects. This information is likely to be very helpful for you.
We open the Knowledge Base to share some of our knowledge and to support you with new ideas on how to approach a solution. Of course we also hope to get more of your feedback!

All articles have been reviewed internally. But – as the Knowledge Base is intended to be more dynamic than Voxeo’s VoiceObjects documentation, it might sometimes be the case that not everything in the Knowledge Base is a perfect fit for your issue. So some of the articles will refer to the documentation to avoid having the same content twice.
The Knowledge Base articles are not intended to replace the documentation or to give answers to all questions. They are primarily aimed at helping users in situations that are too specific to be handled in the documentation.
Please note that from time to time we might move articles from the Knowledge Base to the documentation – and vice versa.

Also note that some articles might describe behavior that is specific to a certain version of VoiceObjects (or other software) and thus cannot be generalized.
In case you can’t find the information you are looking for, please visit the Developer Portal to review the entire VoiceObjects documentation, the release notes and our developer blog!

Our Knowledge Base is updated frequently. We add new articles or remove articles which are no longer valid.
Therefore we need your input!
Please let us know what you think – about individual articles and the Knowledge Base system itself.

Please provide any feedback as article rating and in the VoiceObjects Desktop / Developer Edition Forum in the Support Forums of Evolution – until the comment functionality in the knowledgebase is available!

Tags: evolution, extreme support, forum, voxeo evolution prophecy sip ccxml ivr, voxeo voiceobjects

This entry was posted on Sunday, October 4th, 2009 at 10:21 pm and is filed under Tips and tricks. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.