Last week VoiceDays 2008 – the leading German speech technology event – took place. From the VoiceObjects perspective we are looking back to a really successful event. Numerous discussions indicate the growing demand for application development environments that provide independence of underlying IVR technology, that can handle multiple phone channels and modalities, and that provide powerful analytics.

During these two days participants of congress and tradeshow could attend numerous presentations; I want to share the VoiceObjects-related (primary German) presentations with you.

Three presentations were given by VoiceObjects customers, providing good insight into their experience with application development and deployment of automated self-services:

Daniel Hendling, T-Mobile International: Die integrierte Voice & Mobile Self-Service Strategie bei T-Mobile International

Marion Libossek, Telefónica o2 Germany: Der steinige Weg zum sexy Voice Portal

Christian Rosenberger, Swisscom: Das Swisscom-Sprachportal

My colleagues gave two presentations on multi-channel self-services:

Michael Codini, VoiceObjects: Die neue mobile Generation – Selfservice-Anforderungen in der Multichannel Kommunikation

Dr. Andreas Volmer, Multi-Channel Phone Services With VoiceObjects Server

And finally, I gave a presentation on analytics during the Demo-Forum session:

Michael Gill, Analyse- und Tuning-Tools: VoiceObjects Analyzer

This entry was posted on Monday, October 27th, 2008 at 10:20 am and is filed under Market and Technology Trends, Project and Solution Deployments. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.