In the interest of providing you with the most comprehensive single source of information on the Voxeo product suite, we have taken the decision of consolidating our blog posts over at http://blogs.voxeo.com/ – and invite you to join the action there.
We just added an article on the newly released Voxeo CXP 13, which introduces you [...]

In a recent discussion about “the cloud”, someone told me that he felt the topic was vastly overrated, and that what amounted to time-shared access to mainframes really was a revival of forty year-old concepts. The key thing that struck me about this was how completely it missed the point of a cloud architecture.

Sure, there [...]

Typically, our blog posts deal with new features in our CXP product, or with best practices in how to build applications on the platform. This time, however, we want to open the kimono a little and share some development process best practices that enable us to deliver releases independent experts call the “most significant technological [...]

When companies think about automating service inquiries to reduce call center costs, improve service and availability, they think of IVR. And if they think ahead, they think apps. But texting, or even tweeting? Not so much. In a recent blog post I had discussed the idea of using SMS or Twitter for self-service. I had [...]